Technical Lighting & Customer Service Specialist (Remote)

We are seeking a knowledgeable and personable Technical Lighting Support & Customer Service Specialist to join our growing team. The ideal candidate will possess at least two years of hands-on, technical experience in the commercial and architectural lighting industry and resolve customer issues in a thoughtful, solution-oriented manner.

Key Responsibilities:
Troubleshoot and resolve technical lighting issues for customers and internal teams via phone, video call, and email.
Provide expert guidance on product compatibility, installation, and functionality.
Collaborate with sales and operations teams to support complex lighting projects
Respond promptly and professionally to customer inquiries, both technical and service-related.
Assist in de-escalating and resolving customer complaints with empathy and efficiency.
Ability to interpret and communicate changes to quotes, submittals, and bill of materials.
Review large/complex orders for accuracy and quality assurance.
Support product support team with updating and correcting technical specifications.
Serve as liaison between customer service team and sales agents.
Maintain accurate records of service requests and technical resolutions.
Contribute to improving technical documentation and internal support processes.

Qualifications:
5+ years of technical experience preferred in the indoor and outdoor commercial or architectural lighting industry and strong knowledge of LED lighting (Static White, Color Tuning & RGBW) and control systems (IoT, Bluetooth Mesh, WiFi, RF, DMX, etc.). At least 2 years of technical experience is required.
Bachelors or Associates Degree in architecture, interior design, electrical engineering, business administration, communications, or related field preferred. High school diploma or equivalent required.
Highly proficient in lighting design concepts and specifications, with the ability to read and interpret lighting plans, layouts, and spec sheets.
Proficiency with CRM such as Odoo, Salesforce, SAP, NetSuite, etc. and ticketing systems such as Zendesk, Freshdesk, etc.
Excellent communication skills with a customer-first mindset.
Proven ability to remain calm and effective when handling challenging customer situations
Comfortable working independently and collaboratively in a fast-paced environment.
Experience with governmental agencies/contracting processes helpful.
Working knowledge of collaborative communication tools including Slack.
Lighting Certified (NCQLP) or LEED or WELL building knowledge is a plus.

We Offer:
Competitive salary with a range for the position is $50,000 - $75,000. Final compensation will be determined based on experience, education, location, and internal equity. In addition to base pay, this position may be eligible for bonuses or other forms of compensation.
A collaborative, supportive team environment
Opportunities for growth in a rapidly evolving industry
Health, dental, and vision insurance
401(k) matching
Paid time off and holidays
Remote work flexibility

If youre a detail-oriented problem solver with a passion for great customer service and an interest in lighting and design, wed love to hear from you. Apply today and partner with Alcon Lighting to deliver high-performance, energy efficient, U.S. sourced and produced architectural LED lighting to extraordinary spaces.

To Apply:
Please submit your resume and include a short paragraph explaining why you believe youre a good fit for this position. Applications without both will not be considered.