CASHIER and CAESARS REWARDS REP - GRAVEYARD

Located along Lake Tahoe in the Sierra Nevada, Harrahs and Caesars Republic Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.

• Professional and leadership development
• Paid breaks and a free meal during each shift
• PTO/FTO
• Access to the on-site team member gym
• Health and Wellness benefits after 90 days of service
• On-site Wellness Center and monthly health and wellness initiatives
• Employee Assistance Program
• Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
• Optional 401(k) plan eligibility after 90 days of service
• Sign on bonus for select positions

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values Together We Win, All In On Service and Blaze the Trail every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds that immerse, inspire and connect you. We dont perform magic; we create it with excellence. #WeAreCaesars. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

JOB SUMMARY:

This position is responsible for providing cash services to customers, executing and promoting the Caesars Rewards loyalty marketing program and operating the main bank, chip bank and marker banks at Harrahs and Harveys Lake Tahoe on the overnight shift. This position must be able to work unsupervised and may perform functions generally performed by a supervisor.

KEY JOB FUNCTIONS :

• Greets and welcomes customers, with a smile, as a company representative.
• Serves as a Caesars Rewards and customer service Role Model for other team members.
• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
• Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to become a member.
• Suggests property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
• Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.
• Follows all company policies and procedures, as well as federal and state law.
• Responsible for ensuring customer data integrity.
• Creates and maintains customer accounts using Caesars computer systems.
• Maintains and is held accountable for all funds entrusted to him/her on a shift basis.
• Provides prompt, friendly, and courteous service to all guests, both external and internal utilizing the Spotlight on Service skills while building great relationships and delighting the guests.
• Conducts coin, chip, and coupon transactions for guests and team members.
• Acts as a source of information for guests or refers guests to the appropriate staff or facility.
• Understands various gaming regulations and passes associated exams.
• Redeems various marketing promotion coupons.
• Distributes cash to other departments, cashiers and the bank.
• Distributes chips to gaming areas
• Verifies revenue drops from the Count Room and accepts them into Cashier inventory
• Verifies and reconciles Cashier end of shift paperwork, cash, chips
• Cashes personal checks and obtains cash advances on credit cards for patrons.
• Processes casino credit applications
• Accepts payments on outstanding credit balances
• Conducts front money transactions

This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.

EDUCATION and/or EXPERIENCE :

• High school degree or equivalent
• Previous demonstrated success in a money handling position
• Previous customer service or retail experience required. Casino experience preferred.

QUALIFICATIONS:

• Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success
• Strong math skills with the ability to add, subtract, multiply and divide
• Excellent computer skills with the ability to enter, retrieve and interpret information from a computer
• Have good close and medium distance vision
• Manual dexterity skills including handling currency, coin, keys and chips
• Ability to differentiate between various colors of chips and coin wrappers
• Ability to walk, stand, talk, hear, see, good close/distance vision.
• Ability to maintain composure and excellent guest relations under all circumstances.
• Ability to memorize data concerning various events, promotions and services.
• Strong interpersonal and teamwork skills.
• Must be able to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board

WORK ENVIRONMENT :

• Ability to maintain neat and orderly records and work
• Ability to write numbers and letters legibly
• Ability to push/pull up to 100 pounds and lift/carry 40 pounds
• Ability to lift full silver racks off a 4 counter
• Capable of standing for long periods of time and walking, stooping, talking, hearing and reaching at least 2 across the counter
• Capable of maintaining composure during difficult guest interactions and checking for satisfaction to ensure guest happiness
• Ability to work effectively in a constantly changing environment, including smoke, noise, and distractions
• Ability to count currency, coins, and chips of various denominations individually stacked or racked racks.
• Ability to pass quarterly exams on gaming regulations Ability to work in a smoke filled environment.