Receptionist (Bilingual)

Starting rate: $18 per hour

Long-term employment with opportunities for growth.

Discover more about our organization, culture, and employee benefits by visiting this page.

Explore life at Seaboard Marine:

We offer excellent benefits including:

• 401(K) Retirement Saving Plan w/ Employer Match
• Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
• Tuition & Certification Reimbursement
• Paid Time Off - (15 Days; prorated before 1st year)
• Parental Leave
• Paid holidays

POSITION SUMMARY:

This position involves the responsibility of answering all incoming phone calls to the office and directing them to the proper station in a courteous, accurate, and expeditious manner. Additionally, this position is responsible for the access control of employees and visitors to the Seaboard Marine Port of Miami Terminal. This position supports the Human Resources department with clerical duties as needed. The duties of this position are mainly repetitive in nature and are carried out in accordance with general work instructions and established procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GEOGRAPHIC REGION:

Please note applications out of the geographic region for position applied will not be considered.

QUALIFICATIONS:

Required

• One (1) year of experience as a Receptionist, or handling a high volume of calls.
• Experience performing clerical/administrative duties.
• Ability to communicate in a business environment in English and Spanish (verbal and written) at an intermediate level.
• Basic computer skills in programs such as MS Word, Excel, and Outlook.
• Pleasant disposition and tone of voice.
• Prompt arrival and regular attendance at work.
• Well-developed interpersonal skills; team-player. Ability to meet and deal effectively with customers, executives, and the general public.
• Strong time management and organizational skills. Must be able to prioritize and be detail oriented.
• Ability to follow procedures and instructions.
• Ability to work with limited supervision, multitask and possess strong initiative.
• Ability to work extended hours, holidays and/or weekends, as needed.
• Must have or be able to obtain a TWIC card within 30 days of employment.

Preferred

• High school diploma or equivalent.
• Intermediate computer skills in programs such as MS Word, Excel and Outlook.

DUTIES AND RESPONSIBILITIES:

Primary

• Answers telephone and routes calls in a prompt, courteous, and efficient manner. Does not leave callers on hold and unattended for too long.
• Welcomes on-site visitors, determines the nature of business, announces visitors to appropriate personnel, and arranges for escort as appropriate.
• Registers visitors in the system and issues a pass to enter the building, thus making sure the visitor is identifiable as such within the building and/or terminal.
• Requests proper identification of employees and visitors as a means of ensuring the security of the terminal. Registers employee TWIC ID into the AS400 system and grants employee access to the terminal.
• Monitors the expiration of employee credentials and assists them in the renewal process, including the preparation of the Port ID letter and completion of the TWIC ID reimbursement agreement.
• Receives all incoming packages and informs employees once packages arrive for prompt pick-up.
• Maintains conference room and training room calendars for all meetings and trainings at the Port of Miami location.
• Coordinates all Port of Miami terminal tours with terminal management, coordinates lunch and refreshments as needed.
• Refills the coffee machine in the main office building lunchroom daily.
• Refills conference and training room refrigerators as needed.
• Maintains office supplies inventory and places orders for replenishment. Receives all incoming office supplies deliveries and notifies the Human Resources Department accordingly. Disburses miscellaneous office supplies such as pens, markers, and notepads to personnel as needed.
• Prepares monthly reporting for Caribbean Ship Associations.
• Assists with the preparation and distribution of company-related communications (newsletter, memorandums, flyers, etc.)

Secondary

• Notifies the Human Resources department in a prompt fashion when disruptive or problematic visitors arrive so that the situation may be contained and solved.
• Notifies the Human Resources department promptly when there are any issues with the phone or computer systems.
• Assists other operational departments with clerical duties as needed.
• Perform additional related duties as assigned.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is continuously required to use their fingers.
• The employee is continuously required to talk and/or hear.
• The employee is continuously required to sit.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SAFETY REQUIREMENTS:

• Report safety hazards.
• Immediately report incidents involving injury, illness, or property damage.
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary.
• Comply with all company safety policies, procedures, and rules.
• Refuse any unsafe task or operation.
• Participate in safety meetings and training.
• Be constantly aware of their personal safety and that of their coworkers.

SUPERVISION RECEIVED AND EXERCISED:

Reports directly to the Human Resources Team Leader and the Human Resources Assistant Manager. Does not exercise supervision over any position.

CONDITIONS:

• Indoors office, controlled temperature environment. However, the front door may continuously open to allow guests to enter the building.
• The noise level in the work environment is usually busy due to incoming phone calls and the front desk visitors.

DISCLAIMER:

• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
• We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to ...