Valet - PART TIME - Birkdale Village

Jamestown

JOB DESCRIPTION

POSITION/LEVEL: Part-Time Valet FLSA STATUS: Non-Exempt

DEPT/OFFICE: Ancillary Revenue, Parking DATE: July 2025

REPORTS TO: Regional Valet Manager

JOB SUMMARY:

At Jamestown, we believe in creating places that inspire and foster memorable experiences. As a Valet at Birkdale Village, our premier mixed-use destination in Huntersville, NC, you will be the first and last point of contact for our guests. In this highly visible, guest-facing role, you will play an integral part in delivering a seamless, elevated arrival and departure experience that reflects the charm and hospitality of Birkdale Village. You will be responsible for greeting visitors with warmth and professionalism, safely handling vehicles, and serving as an ambassador for the property. This position is ideal from someone who takes pride in customer service, thrives in a fast-paced environment, and embodies the spirit of community that defines Jamestown's portfolio.

QUALIFICATIONS:

• License - Possess and maintain a valid state driver's license with current address and exceptional driving record
• Driving - BE able to drive a vehicle with a manual (standard or stick shift) transmission and pass field driving test
• Education - College education preferred, three months related experience, or and equivalent combination of education and experience
• Availability - Generally available nights and weekends
• Customer service - Able to respond and interact with customers in a positive manner to inspire enjoyment of their experience

ESSENTIAL JOB FUNCTIONS:

• Drive, park and retrieve customer vehicles in a safe and courteous manner.
• Attend customer while exiting and re-entering their vehicle.
• Assure that all customers are given a professional, polite, and timely valet service.

IMPORTANT JOB FUNCTIONS:

• Maintain a neat and clean appearance.
• Maintain a clean work environment; lot, loading zones and podium.
• Inform customers of valet rates, validation deals, and closing times
• Respond to customer questions or concerns in a prompt and considerate manner.
• Have basic knowledge of the major streets, landmarks, and freeways surrounding the lot.
• Properly ticket and track all vehicles using proprietary company application technology.
• Evaluate and document vehicle conditions and secure all vehicles upon parking.
• Oversee the safety and security of the lot and vehicles in it.
• Observe all traffic laws and safe driving practices.
• Report any known accidents to supervisor and/or management.
• Report any observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the supervisor, facility manager, or senior management.
• Assist with any additional task that may arise or be assigned.

MATERIAL AND EQUIPMENT USED:

• Computer
• Microsoft Office Suite
• General Office Equipment

PHYSICAL REQUIREMENTS & OPERATIONAL TIMES:

Physical Requirements:

• Regularly required to stand, walk, and run for extended periods of time.
• Lift and/or move up to 25 pounds

Operational Times

• Friday & Saturday 10:00am-9:00pm
• Sunday 11:00am-6:00pm