Bellperson/Concierge

Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise Remember to Live, an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. Location Hyatt Centric Santa Monica Overview The Bellperson is responsible for maintaining sincere, courteous and knowledgeable service to all guests. Project warmth, aggressive hospitality in a proficient manner through being well versed in; area restaurants and attractions; transportation options; hotel services and amenities offered. Responsibilities Responsibilities will include but are not limited to:Welcoming, greeting, and escorting guestsRooming guests for arrivals and departures Load and unload luggage carts. Organize and deliver luggage for tour groups Escort guests to rooms and familiarize them with hotel services. Inspect guest's room to ensure it is in order and that supplies are adequate. Explain features of the room including operation of electronic devices and entertainment. Check/store luggage for arrivals and departures with luggage tags. Store, track, and deliver packages as needed. Deliver messages to meeting rooms. Deliver flowers, laundry, packages and other amenities to guestrooms. Assist with room changes. Maintain current listing of local and area attractions, special events and activities. Maintain list of local transportation guides, churches, sports arenas, etc. Assist Houseperson with guest requests. Ensure lobby reader board is correct. Provide information, maps and directions as required. Where applicable answer console to assist front desk agents. Show guestrooms and suites as needed and emphasize the hotel's amenities. Perform other duties as requested by management. Must possess a positive attitude Must be energetic and outgoing Must be service oriented Must be a team player Must be able to multi-task Must possess excellent interpersonal, analytical, and organizational skills Qualifications High School diploma or equivalent required and/or experience in a hotel or a related field preferred. At least 1-year experience in a similar position in a luxury hotel preferred Must have a valid driver's license for the applicable state. (If applicable) Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. Must be able to walk and stand for extended periods of time up to four (4) hours. Ability to stand during entire shift. Must be able to effectively communicate both verbally and in writing Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to maintain confidentiality of information. All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided) Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. EOE