Lodge Front Desk Day Position $13 - $14

Department: Silver Mountain Lodge

Job Title: Day shift

Workdays/Hours: 6am-2pm and 8am-4pm

Classification: Hourly, non-exempt

Job Description:

Responsible for Internal/External phone calls and guest service

Essential Duties and Responsibilities:

• Check guests in and out of rooms and help with any issues they may have
• Get packages ready for check in
• Answer internal/External calls from guests needing supplies or wanting to make a reservation.
• Restock supplies at the front desk, lobby and gift shop, notify manager of supplies needed.
• Resolve problems arising from guest complaints, reservation and room assignment activities.
• Provide feedback to the other shifts and supervisor/manager.
• Such other appropriate duties as may be required.

Pre-Employment Requirements: Reference check, criminal background check.

Education and/or Experience:

• High school diploma or equivalent.
• Some accounting experience required.
• Consistent employment history.

Technical Skills:

• Knowledge of Word and Excel required.
• Familiarity with multi-line phone system, copier, fax, and scanner.
• Knowledge of Springer Miller software preferable, but not required.

Performance Skills:

• People pleasing attitude.
• Team player.
• Good communication skills.
• Ability to solve problems and handle guest complaints.
• Ability to work independently and with little supervision.