Senior Receptionist & Switchboard Operations

Position Summary

The Senior Receptionist plays a key role in maintaining a professional image of the company by delivering prompt, courteous, and efficient service to visitors, employees, and callers. This role also includes light administrative duties and oversight of switchboard operations in a high-volume, professional environment.

Key Responsibilities

• Greet visitors, issue visitor badges, and notify employees of their arrival.
• Activate temporary access badges for employees as needed.
• Answer and route global calls, including confidential inquiries, using the company-wide switchboard.
• Prioritize and escalate customer service issues appropriately.
• Maintain and update company phone and speed dial lists.
• Train and guide backup reception staff on policies and procedures.
• Notify employees of inbound deliveries or redirect to the Mail Room.
• Provide light administrative support (e.g., issuing access cards, scheduling rooms, compiling materials).
• Proactively seek additional tasks during downtime.
• Follow up on loaned access cards and coordinate with Security if not returned.
• Maintain a clean and organized reception area.
• Build professional relationships with internal teams and visitors.
• Perform other duties as assigned by the Site Manager.

Qualifications

• High school diploma required.
• 8+ years of experience as a receptionist in a busy switchboard environment preferred.
• Experience in a corporate or headquarters setting preferred.
• Typing speed of at least 40 WPM.
• Flexibility to work shifts between 7:00 AM and 5:00 PM.

Skills & Abilities

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficient in PC use and basic clerical tasks.
• Ability to manage high call volumes efficiently.
• Strong organizational and judgment skills.

Working Conditions

• Office environment with standard lighting, ventilation, and noise levels.
• Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).
• Requires moderate dexterity and regular use of office tools and equipment.
• Must interpret and apply complex information and instructions.