Courtside Club Host/Hostess (PT)

We are looking for a part-time Courtside Club Host/Hostess to join our team here at Spurs Sports & Entertainment! This position will serve as a point of contact during Spurs home games at the Frost Bank Center, providing an excellent level of customer service to a high-end clientele. The position provides high-touch guest service to Courtside Club Members during all San Antonio home games, ensuring a seamless and elevated game night experience. The Courtside Club Hostess will be responsible for quality assurance checks prior to doors opening, assisting with culinary quality control, educating guests about the club amenities, timing of player viewing & photo opportunities as well as attending to each of our guests varied requests pre-game through post-game. This is a seasonal position that will conclude at the end of the 2025-2026 NBA season.

What You'll Do:

• Provide game night support as it relates to customer service for our Spurs Courtside Season Ticket Members. Interacts with members primarily through face-to-face interactions; provides customer service and collaborates with staff members to enhance the fan experience.
• Supports Courtside & Membership Services Team members with client retention initiatives, including special event execution and Spurs season ticket benefit fulfillment on game nights and occasional non-game day membership events.
• Facilitates guest communication and efficiently routes service requests to appropriate teams after an initial assessment.
• Acts as liaison between Spurs Sports & Entertainment and Season Ticket Members with game night service requests.
• Other duties as assigned.

Who You Are:

• Strong customer service, oral and written skills
• Flexible schedule with the ability to work 2 to 3 days per week to include game nights and non-game day member events
• Reliable transportation
• Ability to work flexible hours including evening, weekends, some holidays and event nights.
• Self-motivated, with the ability to work in a team environment and work with all types of people
• Strong time management and organizational skills
• Ability to prioritize multiple tasks and adapt to changing projects
• Must have a high level of interpersonal skills to handle sensitive and confidential situations and information
• Must always maintain professionalism in regard to appearance and actions

Physical Requirements:

• Ability to lift up to 20 pounds on occasion.
• Ability to stand for long periods of time.