Substitute Bellperson - InterContinental New York Barclay

Do you see yourself as a Substitute Bell-Person? This position is to cover colleagues on leave or vacation. What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the city's luxury hotel of choice. Located off Park Avenue in midtown east, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite and Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 15,000 square feet of meeting space and two large ballrooms for New York's most memorable weddings, benefits, and galas. The Barclay offers a Club InterContinental. It's Gin bar and lounge with light dining, is a dynamic social hub in the hotel's expansive lobby. The "new" Barclay' embraces the hotel's distinctive legacy, while modernizing every detail.

DUTIES AND RESPONSIBILITIES:

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote team work and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc...
• May be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.