Guest Relations Associate

1 year

GUEST RELATIONS ASSOCIATE - NoMad

Pay Rate Range: $24.00 - $26.00 per hour

Company Overview:

Jose Andres Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAGers know they all play a critical role in the overall success of our brands.

Job Summary:
We are looking for a courteous and service-oriented individual to join our team as a Guest Relations Associate. In this role, you will be the first point of contact for guests, ensuring a warm and welcoming experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a genuine passion for providing exceptional customer service.

Key Responsibilities:

• To be an agent of hospitality and seek every opportunity to help guests have a positive experience
• Respond to reservation requests, confirm reservations and handle guest communication through email, OpenTable and phone.
• Ensure that guest information is accurate, up to date and recorded properly.
• Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
• Liaise between guests and with host and management teams in person, via phone and Open Table.
• Route large group reservations and event requests to appropriate team members to follow up
• Provide guests with information about restaurant concepts and special menus or events.
• Proactively offer alternatives in order to capture business.
• Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.

Skills & Conditions:

• 1-2 years of applicable experience.
• Evening and Weekend availability a must.
• Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
• Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
• Must have problem-solving abilities, be self-motivated, and be organized.
• This position will spend most of the time seated at a desk.
• Must be able to sit and exert well-paced mobility for up to 8 hours in length.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
• Requires manual dexterity to use and operate all necessary equipment.

What you can expect from us:

• Competitive Pay with industry-leading benefits
• Access to Medical, Dental, Vision, 401k
• Employee Discount- 50% off food at any of our restaurants
• Flexible Schedules
• Fun, Dynamic, Innovative atmosphere
• Education Assistance/Tuition Reimbursement
• Career Advancement opportunities

JOSE ANDRES GROUP restaurants span across the world including Miami, Orlando, Las Vegas, NYC, Chicago, LA, Bahamas and of course our original home, Washington, DC. Since 1993, our restaurants reflect the authentic roots of each concept and showcase Jose's passion for telling the stories of a culture through food. Jose Andres Group is an equal opportunity employer.

Compensation: Hourly ($24.00 - $26.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Customer Service Orientation

Attention to Detail

Time Management Skills

Adaptability

Interpersonal Skills

Conflict Resolution skills

Ability to Multitask

Administrative Skills

Proactive Approach to Problem Solving

Ability to Work Independently

Strong Organizational Skills

Ability to Handle Stressful Situations

Effective listening skills

Ability to communicate clearly

Knowledge of Restaurant Operations

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