Customer Service Specialist

Position: Division Customer Service Specialist

Location: St. Petersburg, FL (ONSITE)

Schedule: Monday-Friday, 8:00AM-4:30PM (Full-Time)

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position:

As a Customer Service Specialist at West Shore Home, you will ensure that each interaction with our customers exceeds expectations. You will report directly to the Division Customer Service Manager and work closely with our Division Operations Department, as well.

Key Role Accountabilities:

• Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base
• Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
• Report customer escalations/emergencies directly to the General Manager, Operations Manager and Division Customer Service Manager.
• Order necessary parts through manufacturers and scheduling service visits when needed
• Keep customers aware of any service-related schedule changes.

Must-Have Requirements:

• A passion for building relationships
• A desire to work independently, efficiently, and with high accountability
• A proven track record of success in customer service that exceeds expectations

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Compensation:

The hourly pay for this position is $20-$22 per hour). Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here:

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