Guest Relations Agent

Company Description

Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

As a Guest Relations Agent, you will:

• Guest Services & Communication: Respond to guest inquiries, requests, and concerns efficiently while maintaining clear communication with guests and internal departments.

• Bell Services Coordination: Assign and monitor bell staff tasks like luggage handling, room changes, and package deliveries, ensuring timely and secure service.

• Interdepartmental Collaboration: Coordinate with front desk, housekeeping, and management for smooth handling of check-ins/outs, VIPs, and special accommodations.

• Lobby & Guest Interaction: Act as a lobby ambassador, greeting guests warmly, offering assistance, directions, and personalized recommendations.

• Transportation & Concierge Duties: Manage transportation requests and provide concierge services such as restaurant and event reservations.

• Operational Oversight: Maintain logs, track staff availability, and support efficient workflow during peak times, addressing maintenance or security concerns as needed.

• Resort Knowledge & Policy Adherence: Demonstrate thorough knowledge of resort policies, amenities, and local attractions to enhance the guest experience.

Qualifications

• Must be able to stand for an extended period of time as 90-100% of the shift is standing.
• Strong communication skills (verbal & written) for guest interactions and team coordination.
• Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests.
• Problem-solving skills to address guest concerns or logistical challenges.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States
• Valid Florida Driving Licenses: able to drive a golf cart vehicle, up to 15-passenger van with the passage following safety guidelines.

Additional Information

Why Westgate?

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email ... with the job title and the location of the position for which you are applying.