Customer Service Specialist - FCE

Join our fast-paced team as a Customer Service Specialist - Farm Credit EXPRESS, where your attention to detail and customer-first mindset will help support dealerships and borrowers across the region. Overview Horizon Farm Credit is actively seeking a Customer Service Specialist to join our Farm Credit EXPRESS (FCE) team. Qualified candidate will work in our Mount Joy, PA branch location. This is a full-time, in-office position with typical hours of operation Monday through Friday, 8:00 a.m. to 4:30 p.m. Our ideal candidate is a proactive, organized professional with a passion for delivering exceptional service and supporting the daily operations of a high-volume lending program. Posting Description: You'll be the first point of contact for dealerships and salespeople, assisting with inquiries, verifying reports, and supporting loan processing and post-closing activities. You'll also help maintain the accuracy of program documentation, distribute rate sheets, and ensure smooth day-to-day operations. If you thrive in a collaborative environment and enjoy solving problems while helping others, this is the opportunity for you! Areas of Responsibility: Customer Service: Promptly and professionally respond to phone inquiries from dealerships and salespeople. Ensure all callers receive courteous and accurate assistance. Reporting & Documentation: Verify and manage daily and monthly reports, including transaction and error verifications, ACH returns, and association billings. Post-Closing Support: Conduct pre- and post-closing reviews, follow up on collateral substitutions, uncashed checks, and trailer title issues. Administrative Support: Distribute rate sheets and program announcements. Assist with other administrative tasks as assigned to support the FCE program. Education Associate's degree or equivalent experience in Accounting, Business, or a related field. Experience Generally, 1-3 years of related work experience preferred, especially in customer service or administrative support roles. Requirements Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple priorities and meet deadlines. Ability to work independently with minimal supervision and as part of a team. Proficiency in computer software applications (e.g., Microsoft Office, CRM systems). Adaptable and flexible in a dynamic work environment. Regular, predictable, and reliable attendance is required. Ability to lift up to 15 pounds and sit at a desk for extended periods. Who are we? Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender and financial services provider, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities. What can we offer you? We offer competitive compensation and benefits packages for full-time employees including: Medical insurance with dental and vision care options 401(k) with significant employer matching Paid time off, holidays, and volunteer time to support work/life balance Tuition reimbursement and training opportunities Student loan reimbursement Leadership and career development opportunities Paid maternity and bonding leave Paid short-term disability Fun and inclusive work environment Salary range: $37,900 - $46,000 depending on experience. Equal Opportunity Employer including veterans and individuals with disabilities.