Guest Service Associate

Front Desk Agent Job Summary: As a Front Desk Agent, you will be the first point of contact for guests, delivering outstanding service through check-in, check-out, and daily guest interactions. You'll ensure a smooth and welcoming experience from arrival to departure. Responsibilities: Greet guests, process check-ins/outs, and answer inquiries Handle reservations and guest requests efficiently Maintain accurate guest records and payments Communicate with housekeeping, maintenance, and management to ensure guest satisfaction Qualifications: Excellent communication and customer service skills Hotel experience preferred Familiarity with hotel PMS (PEP) systems is a plus Source: Hilton Brands - US Military Careers