Concierge Representative-Part-time

Riddle Village, a life care retirement community, is seeking a Part-time Concierge Representative to join our administrative team. About Riddle Village and Our Employees : Riddle Village is a continuing care retirement community with a long-standing tradition of supporting not only its residents but also its employees. We are seeking hardworking, fun-loving, and caring individuals to join our team. Riddle Village's culture is based on a simple philosophy: "Smile and say hello; everything else will follow." Everywhere you turn in the community, you are greeted with a warm smile and a welcoming hello. With over 300 dedicated associates, there is always someone offering a helping hand, a caring ear to listen to, or just a friendly smile to let you know that we are all part of the team, and together, we will continue to make Riddle Village the best community possible. If you are enthusiastic about working with the elderly and want to be part of an incredible team and a pleasant work environment, then Riddle Village may be the place for you! About the Concierge Representative Position: The Concierge Representative position is responsible for handling all incoming phone calls, directing them to the proper parties, and taking and distributing messages. Greets and directs all visitors, and assists all residents. The various duties performed for the residents include work order requests, accepting packages, notifying residents of any package deliveries, making copies, and sending fax messages on their behalf. The concierge maintains various records, including resident information, phone numbers, lists of residents who have signed housekeeping and certified mail release forms, and other relevant details. The concierge has a thorough knowledge of emergency procedures and the facility's paging system. If you are friendly, sociable, organized, and enjoy working with the elderly, then this may be the perfect job for you! The responsibilities of the Concierge Representative also include, but are not limited to: Answering all incoming phone calls, directs all calls to the proper party. Cover the phone on a continual basis. Greet visitors and residents in a friendly and helpful manner. Give directions and answer questions to the best of your ability. Making copies and sending fax messages for the residents and maintaining a charge log for these services. Completing work order tickets for any maintenance or housekeeping services according to the requests of the residents, as needed Accepting packages for residents from US mail and UPS, and notifying the resident of their arrival. Arranging for the delivery of packages to the resident if the resident requests or if the package size requires that delivery is necessary. Assisting the Director of Administrative Services in maintaining records of resident information, maintaining the resident list, and the Courtesy Check In list each week. Running the Courtesy Check In report each morning at 9:15 and notifying the nurse of anyone who has not checked in. Performing other related or non-related duties as assigned by authorized personnel or as may be required to meet emergency or other specific situations. Making all guest room reservations and completing all related paperwork, then distributing the paperwork to the proper departments. Maintaining the resident phone directory and assisting in the quarterly distribution of this directory. Maintaining the fire drill lists for each building. Performing other related or non-related duties as assigned by authorized personnel or as may be required to meet emergency or other specific situations. Maintaining the miscellaneous charge book and giving the information to Accounting at the end of each month. - Maintaining the records of residents who are away or in the hospital and distributing the records to the proper departments. Job Requirements: Must have completed high school/GED equivalent Must be able to follow oral and written instructions Must display excellent customer service, interpersonal, and communication skills Must be knowledgeable of Microsoft Word and Excel Must be flexible with filling in for call-outs and other shift vacancies Available Shift: Mondays and Wednesdays 4 p.m.- 8 p.m., every other Friday 4 p.m.- 8 p.m., and every other weekend 8 a.m.- 430 p.m.