Donor Concierge Coordinator

Donor Concierge Coordinator University of Utah - 4.1 Salt Lake City, UT Job Details Full-time $40,000 - $45,000 a year 20 hours ago Benefits Retirement plan Qualifications Mid-level Administrative experience Bachelor's degree 2 years Full Job Description The Donor Relations Concierge serves as a central ambassador for University Advancement, delivering exceptional hospitality and logistical support to donors. Whether assisting a first-time visitor, coordinating a high-profile donor visit, or supporting campus events, the Concierge plays a key role in representing the university's values of service and engagement. The ideal candidate will anticipate needs, manage complex itineraries, and collaborate with departments across campus to ensure interactions reflect the university's commitment to excellence. While the Donor Concierge collaborates closely with departments and subject-matter experts across campus to coordinate exceptional visitor experiences, the role is not responsible for executing the specialized work of those units. Instead, the Concierge serves as a liaisonconnecting guests to the right resources and ensuring a smooth, well-informed experiencewithout assuming operational or administrative responsibilities outside the scope of the position. Responsibilities Donor Services & Engagement Serve as the primary Donor Relations contact for donor inquiries received via phone, email, or through university leadership, ensuring each interaction is handled with discretion, warmth, and efficiency. Provide timely, personalized responses to requests related to gift receipts, acknowledgment letters, giving history, parking, fund information, and other concerns Proactively resolve donor issues related to parking, communications, mailings, data errors, or contact preferencescoordinating with Advancement Services and other departments to ensure accuracy and resolution Track the status of donor-related tasks and requests using Asana or other project management tools, ensuring visibility, accountability, and timely follow-through. When requested by the CPO, coordinate and execute detailed donor visit itineraries, ensuring all logistical needs (transportation, parking, meals, meetings, tours, etc.) are addressed. Maintain accurate records of donor touchpoints and service resolutions in the CRM and internal systems. Administrative Support When requested by the CPO provide broad administrative support to the Donor Relations team, including calendar coordination, meeting logistics, data entry, stewardship tracking, and document preparation. Assist in monitoring donor communication trends and service needs to help inform proactive engagement strategies. Submit and update donor information in the university's CRM system as new addresses, emails, and phone numbers are shared or returned mail is received. Operations & Collaboration Collaborate closely with development officers, Advancement Services, academic units, and senior leadership to support coordinated donor experiences without assuming the responsibilities of those departments. Work with departments within University Advancement, the President's Office, and other campus partners to fulfill donor requests. This will involve job shadowing and cross training in the other departments, especially with the senior director of Gift Services and the associate director of Alumni & Donor Records. Understand general structure of Main Campus and U of U Health, as well as admissions (information packets), housing, scholarships. This will also include maintaining relationships with area contacts. Contribute to the development and refinement of standard operating procedures (SOPs) related to donor engagement, concierge services, data integrity, and visitor hospitality. Act as a reliable, solutions-oriented liaison between donors and university departmentsensuring that inquiries are routed appropriately and resolved promptly. Uphold confidentiality and professionalism in all communications and data handling. Minimum Qualifications Bachelor's Degree or equivalent experience (One year of education is equivalent to two years of experience). Preferences Type Benefited Staff Special Instructions Summary Additional Information The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at ... for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at ... or ... or University Human Resource Management at ... if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: Online reports may be submitted at oeo.utah.edu This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. Posting Specific Questions Required fields are indicated with an asterisk (*). * Do you have a Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education) Yes No Applicant Documents Required Documents Resume Cover Letter List of References Optional Documents Historical Only - Do Not Use - See Document Description for More Information - Addendum to the University of Utah - Veteran Only Historical Only - Do Not Use - See Description for More Information - Appropriate discharge document (such as DD-2214) - Veteran Only Open Date 07/17/2025 Requisition Number PRN42556B Job Title Development Specialist Working Title Donor Concierge Coordinator Job Grade D FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary Monday - Friday 8am-5pm, Hybrid work environment but in-office work will be required. VP Area President Department 00289 - Development Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 40000 to 45000 Close Date 10/17/2025 Priority Review Date (Note - Posting may close at any time)