Maitre d'

The Maitre d is responsible for being the first point of contact for all of our guests. The Maitre d is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests needs.

This position has an hourly rate of $23.00 + Tips.

KEY RESPONSIBILITIES

• Follow the posted opening and closing duties

• Take accurate and complete reservations

• Provide excellent service at all times

• Cooperate with the Management team to greet incoming and departing guests with a warm, knowledgeable, and noticeably appreciative demeanour with a genuine smile and eye contact

• Set and maintain the dining room and podium environment and ensure materials are perfectly clean

• Have necessary knowledge of menu items to assist guests as needed

• Assist guest and colleagues courteously and efficiently

• Use the guests name appropriately and communicate it to restaurant colleagues

• Assist in seating guests and pulling chairs

• Assist restaurant colleagues prepare for service

• Communicate other necessary information with colleagues (i.e., birthdays, anniversaries, special requests)

• Handle reservations and prepayment for special events, holiday brunches, wine dinner, etc.

• Coordinate set menus for small groups and distribute copies of the event form accordingly

• Inform restaurant managers daily of reservations forecast

• Share information of all upcoming events with the Concierge team

• Assist in monitoring all guests needs

• Confirm daily reservations

• Log in information about our guest preferences

• Check daily for our regular guest preferences and record them in our daily list for service

• All other responsibilities assigned by Management

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 2 years experience in a luxury hotel environment or similar setting in restaurants or food and beverage

• Must be capable of working in a team-oriented environment to achieve the hotels common goal of guest satisfaction

• Positive, engaging, and energetic personality

• Must be personable with guests and be able to anticipate their needs

• Able to be organized, manage time wisely and work with little to no direct supervision

• Very high attention to detail

• Sensitive to cultural nuances

• Excellent communication skills, both written and verbal in English

• Able to handle a multitude of tasks in an intense, fast paced environment

• Excellent people skills and the ability to work under pressure and with various stakeholders

• Ability to maintain a clean and professional appearance as per company policies

• Ability to stand for extended periods of time

• Multi-lingual is a plus

• Experience working with Sevenrooms is preferred

• Must be able to take constructive criticism and work well in a team dynamic

• Must have full schedule availability, must be able to work weekends