Insurance Customer Experience Representative

Insurance Customer Experience Representative Zaragoza Insurance Agency Riverside, CA, US 21 hours ago Quick Job type Full-time Quick Job description Youll be the friendly and knowledgeable voice clients turn to when they need guidance, reassurance, or a simple policy update. Your work directly impacts our client retention and satisfaction. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Holidays Base Salary with Commissions Bonus Opportunities Paid Time Off (PTO) Mentorship Mon-Fri Work Schedule Holidays Off Career Development & Growth Team Building Activities Hands On Training Performance Bonuses Professional Work Environment Office Snacks & Coffee Wellness Benefits Career Growth Opportunities Career Development & Growth Responsibilities Answer inbound calls and emails / texts with professionalism and empathy Help clients with policy questions, billing, changes, and claims support Provide proactive outreach to ensure continued satisfaction and renewals Maintain accurate records and communication logs in our system Collaborate with agents to ensure seamless service and follow-up a welcoming and dependable experience that encourages long-term loyalty Requirement Who You Are Passionate about customer service and solving problems Comfortable with phone and digital communication Detail-oriented, dependable, and organized Friendly, professional, and able to handle sensitive topics with care Tech-savvy and quick to learn new tools and systems. property & Casualty (P&C) license preferred, or willingness to obtain Bilingual a bonus (especially Spanish / English) Insurance Customer Riverside, CA, US