Guest Services Representative
- City of Glenwood Springs Colorado
- Glenwood Springs, Colorado
- Part Time
Part-Time
Guest Services Representative
Position Summary:
This position serves as the first contact point for the public at the Community Center. Position is responsible for providing guest service, cashier duties, and knowledge of all programs and amenities while working the front desk at the Community Center.
Essential Functions:
Demonstrate strong customer service skills while meeting and serving the public effectively.
Process daily sales, payments, and credits for memberships and activity registrations and cancellations.
Actively engage with members and guests in a positive manner.
Enforce facility rules, policies, and safety guidelines.
Refer visitors to appropriate information, personnel, and resources.
Complete daily tasks including, maintaining various files, and other record keeping functions.
Receives and directs phone calls.
Perform multiple tasks in an active environment, use good judgment, and take initiative.
Other Duties:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Core Competencies:
Understanding of proper cash handling.
Ability to work both independently and in a team.
Must possess strong communication skills.
Present a positive, helpful public image.
Ability to develop and maintain effective working relationships with all internal and external customers.
Must complete City Americans with Disabilities Act training module 1 within first (30) days of employment.
Education, Training & Certifications:
Necessary:
Must be 18 years of age or older.
CPR and first aid must be obtained within 90 days of hire.
Knowledge of Windows based applications to include Microsoft Word, Excel, Outlook, and Internet.
Ability to work nights and weekends.
Desired:
Previous experience in customer service.
Knowledge of Time Clock Plus and RecTrac systems.
Necessary Physical Requirements:
Action
Frequency
Lifting
10 pounds frequently; 30 pounds occasionally
Carry
10 pounds frequently; 30 pounds occasionally
Pushing/Pulling
20 pounds frequently; 30 pounds occasionally
Driving
Rarely
Balance/Stoop/Bend
Frequently
Twist/Squat/Crouch
Frequently
Kneeling
Occasionally
Crawling
Occasionally
Climbing Stairs
Frequently
Climbing Ladders
Rarely
Standing/Walking
Frequently
Reaching Above/Below/At Shoulder Level
Frequently
Sitting at a computer
Frequently
Special Requirements
Ability to work nights and weekends.
Miscellaneous Information
Position is eligible for part-time benefits. See attached benefits guide.
Job Details
Category
Part-Time
Status
Open
Part-Time Benefits Eligibility
Salary
$18.30 - $20.12/hour (DOQ)
Posted
July 17, 2025 5:00 PM
Closing
July 31, 2025 5:00 PM
Guest Services Representative
Position Summary:
This position serves as the first contact point for the public at the Community Center. Position is responsible for providing guest service, cashier duties, and knowledge of all programs and amenities while working the front desk at the Community Center.
Essential Functions:
Demonstrate strong customer service skills while meeting and serving the public effectively.
Process daily sales, payments, and credits for memberships and activity registrations and cancellations.
Actively engage with members and guests in a positive manner.
Enforce facility rules, policies, and safety guidelines.
Refer visitors to appropriate information, personnel, and resources.
Complete daily tasks including, maintaining various files, and other record keeping functions.
Receives and directs phone calls.
Perform multiple tasks in an active environment, use good judgment, and take initiative.
Other Duties:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Core Competencies:
Understanding of proper cash handling.
Ability to work both independently and in a team.
Must possess strong communication skills.
Present a positive, helpful public image.
Ability to develop and maintain effective working relationships with all internal and external customers.
Must complete City Americans with Disabilities Act training module 1 within first (30) days of employment.
Education, Training & Certifications:
Necessary:
Must be 18 years of age or older.
CPR and first aid must be obtained within 90 days of hire.
Knowledge of Windows based applications to include Microsoft Word, Excel, Outlook, and Internet.
Ability to work nights and weekends.
Desired:
Previous experience in customer service.
Knowledge of Time Clock Plus and RecTrac systems.
Necessary Physical Requirements:
Action
Frequency
Lifting
10 pounds frequently; 30 pounds occasionally
Carry
10 pounds frequently; 30 pounds occasionally
Pushing/Pulling
20 pounds frequently; 30 pounds occasionally
Driving
Rarely
Balance/Stoop/Bend
Frequently
Twist/Squat/Crouch
Frequently
Kneeling
Occasionally
Crawling
Occasionally
Climbing Stairs
Frequently
Climbing Ladders
Rarely
Standing/Walking
Frequently
Reaching Above/Below/At Shoulder Level
Frequently
Sitting at a computer
Frequently
Special Requirements
Ability to work nights and weekends.
Miscellaneous Information
Position is eligible for part-time benefits. See attached benefits guide.
Job Details
Category
Part-Time
Status
Open
Part-Time Benefits Eligibility
Salary
$18.30 - $20.12/hour (DOQ)
Posted
July 17, 2025 5:00 PM
Closing
July 31, 2025 5:00 PM
Job ID: 486213314
Originally Posted on: 7/21/2025
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