Crew Member

Principal Responsibilities and Key Activities:

Holds the Guest as their most important priority at all times

Handles high-pressure situations calmly

Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency

Understands all hospitality standards and holds self-accountable for them

Must complete all required training on Dunkin University

Contributes to inside and outside cleanliness standards

Acknowledges all Guests and is highly responsive to needs and special requests

Communicates Guest feedback to restaurant management

Educates Guests on product line and added value available to them

Adheres to all uniform and grooming standards

Communicates in English and seeks assistance to improve communication skills

Actively participates in meeting all cleanliness, safety and sanitation standards

Works with other Team Members:

Treats people fairly and with respect

Assists in training and coaching of new Crew Members

Recognizes other team members for team contributions

Actively learns and takes on new assignments and responsibilities

Is accountable for their behavior and performance

Shows up for work as scheduled and is ready to work on time

Stays focused on the Guest and accomplishes all work assignments with excellence

Responds positively to coaching and direction given

Capable of counting money and making change

Able to operate restaurant equipment (minimum age requirements may apply)

Guest Focus anticipate and understand guests needs and exceed their expectations.

Qualifications:

Must be able to fluently speak/read English

Capable of counting money and making change

Must also be able to lift 30 lbs

Able to operate restaurant equipment (minimum age requirements may apply)

Guest Focus anticipate and understand guests needs and exceed their expectations

Benefits Include:

Bi-Weekly Pay

Sick Time Off

Employee Meals

Medical Insurance with company contribution (full-time employees)