Catering Asst High Volume

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

• Pet Insurance*

• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

Location: 601 EAST ROLLINS STREET, Orlando, 32803

The community youll be caring for:

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

• serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

Your role

Communication - Communicates professionally with customers, clients, and vendors. Communicates status of work progress to supervisor, chef, and co-workers on replenishment needs of food products. Alerts supervisor when equipment, product, requisition, quality or accuracy issues arise to avoid delays in preparation and service. Reports food overages and shortages to supervisor for appropriate corrective action and coordinates VIP events.

Job Knowledge - Utilizes knowledge of menu, recipes, quality, presentation, and garnishes per standards. Sets up all types of events, including coffee breaks and full service formal china banquets, table covers, specialty napkin folding, flatware, and glassware.

Service - Provides world-class customer service and is responsible for outcomes of that service. Serves multiple tables, keeps glasses filled, removes each round of plates, and answers guest questions satisfactorily. Anticipates needs and responds promptly at all times and ensures that orders are correct.

Meal Delivery/Retrieval - Maintains a fast pace in an environment requiring walking and standing for extended periods of time. Walks a minimum of 10-12 miles a day delivering carts within Health Village. Loads/unloads golf carts with supplies at off-site events, meets all delivery and clean up deadlines, and cleans and resets banquet rooms according to specifications to ensure the readiness of the room for the next event.

Safety & Sanitation - Ensures all hot and cold food products meet standards for temperature & quality and takes corrective action when needed. Follows all regulatory guidelines and adheres to all sanitation, cleanliness, and safety standards.

Compliance - Attends mandatory education, in-services, and team meetings. Follows Advent Health (AH) and Nutritional Services (NS) policies & procedures and standards of procedure (SOPs). Works toward department goals and objectives, wears approved uniform, and maintains a professional appearance, including AH ID badge.

Qualifications

What You Will Need to Be Successful:

Required:

• Ability to read, write, and communicate effectively in English

• Ability to think and act calmly to resolve customer service problems and ensure guest satisfaction

• Ability to learn and retain knowledge of the catering menu, hospital grounds, and outlying locations

• Ability to observe, listen, and follow directions

• One (1) year food service experience

Preferred:

• Hospitality industry knowledge of front of house, back of house, customer service, and catering

• Knowledge of various food service styles, such as French, family, and butler

• Knowledge of specific room set ups, such as U-shape, classroom, dining room, and reception

• One (1) year catering or high-volume food service experience

• ServSafe Certification or equivalent

• Culinary certification

The Big Picture

The Catering Assistant/High Volume is part of a team responsible for the execution of catered events and deliveries, which includes off campus locations and doctors lounges. Assists customers in a friendly and professional manner, providing full server service as needed. Responsible for some cold prep, maintains food safety and sanitation, and practices proper food storage/handling standards in the kitchen and during service. Responsible for the presentation of events and for attractively arranging and maintaining the neatness of the food buffet table, dining tables and banquet room. Actively participates in outstanding customer service.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Nutritional Services

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 25028356

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.