Cleve Front Desk Agent - Hotel

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Answer and direct incoming telephone calls from inside and outside the hotel.
Perform Front Office Agents duties and PMS functions (guest folio review, rebates, postings, etc.)
Identify and respond to guest requests and needs.
Use internal hotel tracking software to track guest’s requests.
Dispatch hotel staff via two-way radio/telephone.
Provide information to Guests regarding the hotel services and facilities
Perform Wake-up call service
Take Room Service Orders and apply up sell techniques
Track room service tray pick-ups
Ensure that all directories and address books are up to date.
Perform emergency response procedures.
Respond to and satisfy guest requests and complaints
Maintain accurate records of all guest request items
Sell Hotel amenities and services to guests
Perform a variety of duties, often changing from one task to another without loss of efficiency or composure
Assist guests internally and externally by handling all guest and delivery related team member calls.