Casual Hospitality Associate

Join Our Community!

Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Hospitality Associates are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position: Casual Hospitality Associate

Department: Guest Services

Location: UPMC Passavant (McCandless)

Shifts: Primarily evenings with the potential for some weekends. Shifts and hours will be further discussed during interview process.

Responsibilities:

• Greet guests, provide directions, and assist with hospital information.

• Support patient transport and guest relations to ensure a positive experience and uphold hospital and department standards.

• Maintain patient confidentiality while managing information requests.

• Follow mandatory reporting procedures for any incidents affecting patient care.

• Safely transport patients and guests to their destination in the hospital.

• Deliver supplies and materials throughout the hospital.

• Inspect and disinfect transport equipment.

• Patient scooter and wheelchair distribution.

• Performs in accordance with system-wide competencies/behaviors.

• Performs other duties as assigned.

Educational and Knowledge Requirements

• Previous experience in health care or customer service is a plus, but not required
• Ability to follow written and verbal instructions.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an equal opportunity employer. Minorities/Veterans/Individuals with Disabilities.