Customer Service Representative - 1st Shift

Customer Service Representative - 1st Shift

Bodycote offers:

• $1,500 sign-on retention bonus!
• Paid Holiday and paid time off.
• 401k with a match.
• Medical, Dental, and Vision plans for employees and families.
• Must pass a pre-employment drug screen.
• Ability to work full time, 40+ hours per week.

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Summary: Based in Haltom City, TX, the Customer Service Representative (CSR), under general supervision, is responsible for managing proactive and responsive communication with customers, coordinating order status and delivery updates, supporting quoting efforts, and ensuring business growth with the existing customer base. This position serves as a key interface between the customer, operations, and sales teams.

Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following.

• Conduct regular weekly touchpoints with customers to ensure proactive communication, build rapport, and address ongoing needs.
• Support sales initiatives by collaborating with the sales team on customer needs, order coordination, and the resolution of service concerns.
• Provide timely responses to customer inquiries regarding job status, delivery timelines, and other service-related requests.
• Communicate proactively with customers regarding delays, changes, and delivery updates to maintain transparency and service confidence.
• Assist in the preparation and coordination of customer quotes by gathering relevant job details and ensuring pricing accuracy.
• Work closely with internal teams to track and follow up on open quotes, ensuring a timely response to customers.
• Electronically file completed job packets accurately and in a timely manner.
• Perform backup job pricing and provide general support to the quoting process as required.
• Promotes and practices safety and good housekeeping.
• Performs other tasks as assigned or dictated by position.
• May have access to proprietary and third-party information necessary to the business, and as such will perform duties ethically and professionally.
• This position is responsible for the care and treatment of our customers' inventory and, as such, will perform duties safely and responsibly to prevent customer loss or damage.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident cardholders.
• Education - High school diploma or equivalent.
• Minimum 1 year of customer service, sales, or order management experience in a manufacturing or industrial setting is preferred.
• Ability to interpret engineering drawings/blueprints and calculate basic measurements (dimensions, weights, volumes, etc.) as they relate to quoting or processing requirements.
• General understanding of basic math, including decimals, fractions, and unit conversions.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Must demonstrate the ability to read, write, and communicate in the English language.
• Knowledge and hands-on experience of computer applications, including Microsoft Office and databases, are required.

Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to, the following.

• Ability to sit for extended periods at a desk or workstation.
• Manual dexterity to perform data entry functions.
• Ability to bend, pull, and reach to perform functions.
• Ability to lift 25-30 lbs.
• May be exposed to heat, dust, noise, humidity, fumes, etc.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must be able to communicate effectively orally and in writing.
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.

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