Banquet Captain

DoubleTree by Hilton Pleasant Prairie Kenosha

11800 108th Street
Pleasant Prairie , WI 53158

Hotel with 120 Rooms Managed By First Hospitality 1 Location

PTO, 401k, Holiday Pay, Hilton Employee Rates, Gratuity

Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Compensation: Starting at $16.00 per hour, plus tips , On-Call, Full-Time Weekends, morning, lunch, evenings What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The impact you'll make...

The Banquet Captain will work closely with the Hotel's Food and Beverage Department, both front-of-house and back-of-house. This position leads & services banquet functions for the hotel. Responsible for leading the banquet team during banquet functions to ensure positive customer experience.

You'll enjoy this job because...

• You're eager to distinguish yourself as a leader in F&B
• You're self-motivated to achieve success
• You like working in a fast-paced environment
• You're skilled at prioritization and delegation
• You enjoy teaching and motivating others

What you'll be doing...

• Coordinate food service between kitchen and banquet service staff & guests
• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend, and holidays.
• Review and implement table and seating diagrams
• Operate as banquet server during functions including set up, greeting, and serving guest assisting staff with breaking down of function
• Consistently checks Diagrams for buffet tables, guest table and other function room set-up needs for special events
• Assist with all reasonable bar back duties and control transfers with stock inventory
• Ensures that all banquet staff are well-groomed and in proper uniform (including name tag) before clocking in.
• Trains, supervises, and evaluates banquet service staff.
• Maintain critical standards for product quality, service speed, cleanliness and sanitation in front and back of house.
• Manage all opening and closing side work, inspection duties, and captain's report.
• Ensure proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions
• Establish and achieve quality and guest satisfaction goals
• Assist in pre-service and periodic training
• Assures proper inventory of all banquet service equipment and supplies to meet required needs monthly.
• Regularly inspects all front and back of the house service areas and equipment to assure that sanitation, safety, energy management, preventive maintenance and other standards for the department are met.
• Responsible for ensuring weekly schedules are posted in a timely fashion and staff is aware and ready to execute daily assignments including side work to be completed in their respective areas.
• Notify F&B Director of any guest complaints at the time they occur. Rectify, practicing service recovery, on any complaints as soon as possible.

Requirements...

• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs
• Must be able to lift up to 30 pounds occasionally
• Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity
• Ability to work calmly under stressful situations
• Maintain high level of guest satisfaction is an absolute requirement for this position

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitalitys strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employees differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Posted July 23, 2025