Room Attendant - Housekeeping - Hilton Norfolk The Main

Know your job.

Complete job skills training and possess a clear knowledge of the job

Know property standards (SSI) and room types

Listen attentively in Pre-shift and ask for clarification of assignments and expectations.

Be on time.

Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

Follow clock in and out procedures

Be on stage.

Maintain a friendly, approachable, always willing to assist attitude

Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

Use approved verbiage, scripting when interacting with all guests

Follow proper procedure and scripting when entering a guest room

Serve.

Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the companys service culture, The Keys to Making it Right.

Work smart.

Use your Room Attendant Board with instructions for sequence, special requests and clean type

Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards

Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy

Use your tools .

Ensure cart or caddy (as applicable) is set up to standard

Use the approved tools and checklists to complete assigned tasks

Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day

Measure Up.

Produce clean guest rooms that meet or exceed quality and efficiency standards of the department.

Respect the space.

Keep your work area, cart and closets clean and organized.

Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.

Be safe.

Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:

Cooperate with other Associates and supervisors striving to create a positive work environment.

Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.