Beverage Captain

Join us for an exciting new Mediterranean restaurant, located right by Little Island, and be a key player in crafting unforgettable culinary experiences for our guests.

Position Summary:

Beverage Captains are our in-house wine and beverage experts whose focus is on maximizing overall beverage sales and delivering an exceptional guest experience. The Beverage Captain is responsible for overall guest service and satisfaction, recommending wine and food pairings, educating guests on beverage selections, and beverage department support in areas such as monthly inventory. Strong wine knowledge is a prerequisite.

Tasks/Responsibilities:

• Maximize beverage sales Including wine, beer, spirits, and deliver exceptional guest experiences

• Drive beverage sales on the floor by upselling, suggesting, educating, and interacting with guests

• Handle table bottle orders through from beginning to end, including order taking, delivery, proper opening and service, and checkbacks

• Ensure wine quality before every shift

• Maintain a floor presence during service to attend to guest needs, touch tables, and assist in service as necessary

• Attend daily pre-shift to communicate daily beverage products in and out of stock and conduct trainings and/or tastings as appropriate

• Guide and teach staff about beverage offerings and answer questions to further staff education and menu knowledge

• Actively participate in beverage inventories on a daily and monthly basis when needed, including but not limited to, counting, stocking inventories and updating 86 board, as well as counts for wine tomes in service, ensuring tomes are current and in good condition

• Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages

• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance

• Maintain cleanliness and safety of all work areas

• Perform all other reasonably assigned duties

• 3+ years as a sommelier/wine steward in a fast-paced, high-volume service environment and/or equivalent relevant experience

• Extensive knowledge of and a genuine love for wine, winemaking, beer and spirits

• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit

• Strong work ethic, team player, and exceptional guest service skills

• Ability to execute professional guest service experience with a calm and composed demeanor

• Strong attention to detail and organizational skills

• Polished presentation

• Ability to take direction from others

• Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests

• Aptitude to resolve problems

• Ability to work both independently and in a team environment

• Must be fluently literate in English including ability to read, write, and communicate, conduct basic business-related mathematics, able to accurately function a POS

• Ability to work a flexible schedule including days, nights, weekends, and holidays

• Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.