Front Desk Agent + Night Auditor

The Delta Hotel by Marriott Basking Ridge is the first of its kind in the state of New Jersey. Offering a boutique style hotel with the reliability of Marriott superiority!

Delta Basking Ridge focuses on the details that matter and makes them perfect.

This renovated, full-service hotel offers 116 very spacious guest rooms including 3 suites. Each guest room includes Egyptian cotton bedding, a large work space, 55 Smart TVs, complimentary bottled water, complimentary WiFi and in-room safes. Take advantage of a terrace, a garden, and a fireplace in the lobby at Delta Hotels by Marriott Basking Ridge.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for all that New Jersey has to offer, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Lets talk! Click here to learn more about what makes Delta Basking Ridge a one-of-a-kind in the northeast.

THE ROLE

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
• Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
• Issues safety deposit boxes to guests when requested.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
• Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.
• Completing task for Night Audit shift.
• Sending Night Audit reports.

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

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