Guest Services Representative

Canyon Ranch is the leader in Wellness Guidance. We’ve been inspiring people in finding their “well way of life” at our world-famous resort destinations since 1979. Our guests experience lasting transformation through curated pathways that answer their wellness intentions. We deliver personal guidance from world-class experts in health & performance, food & nutrition, spa & beauty, fitness & movement, and mind & spirit that inspire proven, lasting impact on Canyon Ranch guests as they pursue their well path.

As a trailblazer and leader of the integrative wellness lifestyle, we offer immersive, life-changing destinations in Tucson, Arizona and Lenox, Massachusetts, a wellness retreat in Woodside, California and the largest day spa in North America at The Venetian Resort in Las Vegas.

WHAT YOU’LL DO AS A COLLEAGUE

At Canyon Ranch, our Guest Services Representatives are the first point of contact, helping guests feel welcomed and supported as they begin their journey with us. This role involves providing exceptional customer service to our guests, ensuring their needs are met with the highest standards of hospitality. The ideal candidate will have excellent communication skills, a keen attention to detail, and a passion for delivering memorable experiences. Responsibilities include greeting guests, handling reservations, addressing inquiries, and coordinating special requests to enhance guest satisfaction.

This position is expected to work evening shifts and weekends.

WHAT YOU’LL NEED TO BE SUCCESSFUL

You will have excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive situations with compassion and professionalism. All members of our team should develop and maintain satisfactory and effective relationships with all levels of management and staff members. Since you are the expert in your area you will need to demonstrate g ood judgment and the ability to maintain confidentiality. Demonstrated organizational and computer skills, you may be using word, excel and power-point at any time. Its the details that a guest remembers, your job is to be memorable.

WHAT YOU’LL RECEIVE AS A COLLEAGUE

• Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
• Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
• YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
• A supportive and collaborative team environment
• Opportunities for professional development and growth