Banquet Lead Server

The Lead Server is responsible for maintaining effective food and beverage operation during assigned shift and providing excellent customer service and staff support. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Oversee and direct actions of designated staff to ensure appropriate duties and procedures are performed.
• Maintain company funds and equipment in an orderly manner.
• Interact with guests in a manner which makes them feel comfortable and welcome.
• Ensure a safe and effective operation exists; monitors all work areas for potential safety hazards and initiates corrective actions; follows and enforces established cleaning schedules, storage procedures, etc.
• Assist in resolving customer complaints in order to maintain positive customer relations and to ensure customer satisfaction.
• Communicate any problems or situations detrimental to property to Food & Beverage Manager.
• Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.

SUPERVISORY RESPONSIBILITIES :

Banquet servers and bussers

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of and ability to mix a wide variety of drinks.
• Operate in a working environment that is subject to varying levels of cold, heat, noise, crowds and smoke, the severity of which depends upon customer volume.
• Communicate effectively at all times, with customers as well as all levels of employees.
• Observe and direct actions of beverage staff to inspect and maintain areas for which responsible.
• Pour drinks to proper specifications.
• Review and comprehend drink recipes and other necessary documentation.
• Use all equipment associating with the position including Aloha computer system, keyboard and bar equipment.
• Lift and move cases of alcohol and kegs of beer, with or without assistance, weighing up to 200 pounds.
• Communicate effectively with customers as well as all levels of employees.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Minimum age requirement is 21.

EDUCATION and/or EXPERIENCE :

At least five (5) years in the food and beverage industry. Previous supervisory experience preferred.

MATHEMATICAL SKILLS:

Basic math skills.

Language Skills:

Must be able to speak and understand English.

PHYSICAL DEMANDS:

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

WORK ENVIRONMENT:

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

What we offer you:

• Multiple benefit plans to suit your needs

• Paid Time Off

• 401K

• Opportunities for advancement

• Positive and respectful work environment where diversity is valued

• Generous employee discounts on dining, retail, amusements and hotels

• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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