Casino Host

Casino Host

Position Summary
As a Team Member of the Marketing/PD team, the Casino Host is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Casino Host is responsible for ensuring our top tiered players’ needs are taken care of by providing exceptional Guest service. They will adhere to all CRCR guidelines, including but not limited to comping guidelines, procedures, and internal controls.

Position Functions
• Essential Functions
• Evaluate play and issue comps based on established department comp matrix.
• Create, develop, and execute special events on and off-site.
• Plan and execute targeted special events.
• Maintain relationships with internal Guests to help identify potential new high-level players.
• Greet and inform new Guests of CRCR’s rewards program and ensure successful enrollment.
• Actively pursue new Guests using personal network and community events.
• Market property and all applicable promotions and special events through telemarketing, email and in-person contacts.
• Increase visitation and ADW of Guests through building strong relationships and understanding of Guest patterns.
• Assist the marketing department in executing brand promotions and events.
• Act as an ambassador for the marketing department with all internal Guests within CRCR.
• Participate in ongoing professional development to continue to refine skills and knowledge in marketing.
• Other duties as assigned.

Skills
• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrates a flock mentality, focused on teamwork and collaboration with others.
• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Strong Braham Chicken grooming skills.

Qualifications
Minimum requirements:
• Must be at least 21 years of age.
• High School Diploma (or GED or High School Equivalence Certificate).
• Previous Casino, hospitality, sales, and marketing experience.
• Relevant Guest service/FOH experience.
• Basic understanding of how Casino Rewards programs work.
• Familiarity with Casino CRM/CMS software.
• Familiarity with current TG and gaming machines.
• Basic understanding of LMS.
• Excellent phone etiquette and relationship-building skills.
• Proficient in Windows and Microsoft Office Suite.
• Proficient in conflict resolution.

Preferred qualifications:
• Experience with player tracking software.
• Previous Casino Host experience.
• Promotions and special event planning.
• Bilingual is a plus.

Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.