Part-Time Patient & Family Concierge Medical Oncology

Join UPMC Shadyside's Medical Oncology Team!

• Patient & Family Concierge: Part-Time at 20 hours a week: 8, 10, & 12 hour shifts available rotating days and evenings. Must work some weekends
• Unit: 6 Main Medical Oncology
• About UPMC Shadyside: A Magnet-designated teaching hospital with ongoing research and education

About the Role:

• Provide generalized, compassionate service and support to patients, families, and visitors
• Create and deliver a top-notch experience for patients, visitors, and colleagues
• Serve in various capacities across the hospital based on needs
• Assist with:
• Patient and visitor destination coordination
• Environmental services
• Dietary services
• Patient transport throughout the hospital
• Supply and equipment management
• Focus on patient and guest satisfaction and quality of care from first to last impression
• The UPMC Patient & Family Concierge pathway offers an opportunity for growth and advancement. Title and salary will be determined based upon education and patient care experience.

About 6 Main Medical Oncology:

• Specialized Focus: Wide range of oncological diagnoses, forefront of cancer research
• Patient Care: Primarily serves lymphoma patients, administer chemotherapy and biological treatments

Responsibilities:

Destination Coordination:

• Greet and assist patients and families
• Provide directions and escort assistance
• Disseminate patient information while respecting confidentiality
• Issue parking discounts, free passes, and patient scooters
• Assist with parking cashier functions and validate patient parking
• Track patient belongings upon admission

Environmental Services:

• Clean and organize assigned areas (patient rooms, public areas, etc.)
• Replenish supplies as needed
• Make beds and change linens
• Report maintenance problems

Dietary Services:

• Assemble and serve meals according to diet orders
• Maintain food safety and quality
• Operate food service equipment
• Perform sanitation tasks
• Deliver and set up patient meal trays

Transportation Services:

• Transport patients, equipment, and lab specimens safely and timely
• Inspect and disinfect transportation equipment
• Record transportation data
• Report transportation activities and maintenance issues

Supply & Equipment Management:

• Order and organize unit-specific supplies and equipment
• Deliver supplies and equipment to designated areas
• Stock patient rooms and supply areas
• Maintain refrigerator and temperature logs
• Monitor supply inventory and expiration dates

General:

• Answer unit phones and transfer calls
• Respond to call lights
• Interact with patients and assess needs
• Round hourly to ensure responsibilities are met
• Print and distribute daily plans of care
• Promote patient mobility
• Maintain resources like pamphlets and department contacts
• Adhere to hand hygiene and infection control procedures
• Follow mandatory reporting procedures
• Exhibit UPMC Values and key behaviors
• Document in medical records and comply with safety policies.

Qualifications:

• Patient & Family Concierge:

• High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.

• Previous experience in health care or customer service is a plus, but not required.

• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.

• Ability to follow written and verbal instructions.

• Patient and Family Concierge, Senior:

• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.

• 6 months of experience as a Patient & Family Concierge or equivalent

• Demonstrated competency in all responsibilities of Patient & Family Concierge role

• Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance

• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran