Guest Services Coordinator

Guest Services Coordinator

Guest Services Coordinator

Moab, UT

Description

As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

Greet and establish rapport with guests

Field resort comments, suggestions, and complaints to the Resort Manager

Check guests in and out for their reservations

Perform general administrative duties such as answering phones, typing, copying, faxing, and filing

Complete and maintain resort records, reports, and files

Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.

Ensure office supplies are sufficiently stocked and prepare supply orders as needed

Assist with the preparation of marketing materials

Job Qualifications:

Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet

Excellent written and verbal communication skills

Readily available and approachable for all guests while providing excellent guest service

Prior administrative experience is preferred

Resort office or hotel front desk experience is a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

Healthcare including Medical, Dental, and Vision Insurance

HSA & FSA plans available!

Dependent care FSA

Identity Theft Protection Insurance Commuter benefits including transit & parking

Pet Insurance

PTO and Payroll Incentives for Annual Wellness Exams

Employee Assistance Program

Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

Incentive based bonus program

Free room nights at our properties and employee discounts within your brand

Discounts for friends and family within your brand

Team Member of the Month, Quarter, and Year recognition and bonus

Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work

Career Growth through our in-house training program with a path personalized to your desired goals

Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Salary Description

$18.50