Front Desk Associe
Department of the Navy
Commander, Navy Installions
CNRSE Naval Air Stion Key West N922
Summary
This position is assigned to the Morale, Welfare, and Recreion (MWR) Recreional Lodging Program; Fleet Readiness (N92); Commander, Navy Installions Command; NAS Key West. The incumbent performs front desk and/or reservion functions for the MWR Recreional lodging program. Recreional Lodging operions may include Recreional Vehicle (RV) Parks, Vacion Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.
Summary
This position is assigned to the Morale, Welfare, and Recreion (MWR) Recreional Lodging Program; Fleet Readiness (N92); Commander, Navy Installions Command; NAS Key West. The incumbent performs front desk and/or reservion functions for the MWR Recreional lodging program. Recreional Lodging operions may include Recreional Vehicle (RV) Parks, Vacion Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.
Overview
Help
Accepting applicions
Open & closing des
07/22/2025 to 08/05/2025
Salary
$19.55 to - $19.55 per hour
Pay scale & grade
NF 2
Locion
1 vacancy in the following locion:
Naval Air Stion Key West, FL
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocion expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
2
Job family (Series)
0303 Miscellaneous Clerk And Assistant
Supervisory stus
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determinion process
Suitability/Fitness
Announcement number
KW25-12769666
Control number
841332000
This job is open to
Help
The public
U.S. Citizens, Nionals or those who owe allegiance to the U.S.
Clarificion from the agency
This position is accepting applicants currently loced in the local commuting area (must currently reside within a 50-mile radius of the hiring base). This informion based on the address listed on your resume and USA Jobs.
OR
Eligible active-duty military spouses with proper documents.
Duties
Help
Duties include but are not limited to:
Utilizes the Property Management System (PMS) to access the guest informion, retrieve reservion informion, change or cancel reservions as requested by the guest, or register guests. Verifies registrion informion, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
Provides assistance in handling customer complaints, involving management as necessary.
Receives requests and processes reservions within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternive lodging or RV Parks in the area.
Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservions, and presenting stements to and collecting payments as necessary.
Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts the end of each shift in accordance with established procedures.
Ensures guest security and privacy is maintained all times.
Interacts with guests professionally; answers questions concerning the facility, amenities, and provides informion about local tractions.
Inventories all keys and any other supplies or amenities maintained the front desk. Keeps the front desk and lobby area clean and ne.
Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
Answers phones and transfers calls to approprie individuals.
Logs trouble calls in the PMS and ensures the approprie department is notified. Reloces guest to a different room when required.
Retrieves Lost and Found items and contacts the guest regarding lost or found items.
Requirements
Help
Conditions of employment
Must meet Federal Employment suitability requirements and successful completion of background investigion. Background investigions are conducted using fingerprint identificion and completion of background inquiry forms.
Must successfully pass the E-verify employment verificion check. Any discrepancies must be resolved as a condition of employment.
You must go through a Personal Identity Verificion (PIV) process th requires two forms of identificion from the Form I-9.
May be required to pass pre-employment examinions.
A valid Ste driver's license is required to opere motor vehicles.
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Irregular working hours may be required to include early shift, le shift, evenings, weekends and holidays when the need arises.
As of May 7, 2025, The REAL ID act requires ors to have a REAL ID or passport to access to Government Facilities. This a requirement for employment.
Qualificions
In order to qualify for this position, your resume must provide sufficient experience and/or educion, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being Your resume is the key means we have for evaluing your skills, knowledge, and abilities, as they rele to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from des. Government positions must include pay plan, series, grade, to and from des and address of the agency/organizion.
One year of specialized experience directly reled to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.
Specialized experience must demonstre the following:
Knowledge of daily front desk operions of a hotel or RV Parks.
Knowledge of basic principles, concepts, standards, and regulions reled to hospitality operions.
Knowledge of an automed property management system(s)
Skill in resolving customer complaints.
Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
Skill in basic mh.
Skill in reading.
Ability to handle, control, and account for large amounts of cash.
Ability to handle, address and resolve customer complaints.
Ability to communice effectively both orally and in writing, in English.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment.
As part of the applicion process, you must complete and submit an occupional questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from considerion.
ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.
Please follow all instructions carefully. Errors or omissions may affect your ring and/or appointment eligibility.
PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
You must be a US Citizen.
Males must be registered or exempt from Selective Service.
Selectee must be determined suitable for federal employment.
Selectee may be required to successfully complete a probionary period.
Selectee is required to participe in the direct deposit pay program.
Social Security Card is required.
Sisfactorily complete an employment verificion (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires ors to have a REAL ID or passport to access to Government Facilities. This a requirement for employment.
A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility . Although a Self-Check is not mandory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.
Educion
This position requires an associe's degree if applicant does not possess experience required in assessment (6 months of general experience AND 6 months specialized experience).
Additional informion
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:
Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
Stability of Federal Civilian Service
People with passion for doing work th mters
Quality of Work Life Balance
Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access Nional Agency Check investigion (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Stement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulion, ded 23 March 2006.- Salary is dependent on experience and/or educion.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
This announcement may be used to fill additional vacancies within 90 days of closing de.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal considerion regardless of race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. This agency provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodions should email their request to ... to ensure proper considerion is given. The decision on granting reasonable accommodion on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolered. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
Expand Hide additional informion
Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.
How you evalued
You evalued for this job based on how well you meet the qualificions above.
Your experience is subject to evaluion and verificion against the informion in your resume. The numeric ring you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overste or underste your level of experience and capability. If a determinion is made th you red yourself higher than is supported by your resume, or if your resume lacks sufficient informion, you red accordingly or may be considered ineligible.
All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skill, and ability, reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of knowledge, skills, and abilities used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.
Required documents
Required Documents
Help
-Resume
-Include name and contact informion for least three (3) professional references in your resume
-OF-306.
-Proof of educion (transcripts/copy of degree/high school diploma), if applicable to position requirements.
-Proof of certificion, if applicable to position requirements.
-If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
-If you are a current federal employee, submit your last three evaluions.
APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your stus is indiced in your USAJOBS account and ALL required documents to claim preference are submitted the time of resume submission.
WHAT ARE PREFERENCES? Preferences are advantages in the candide selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separed employees shall have priority placement in the NAF activity from which they were separed as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separed and it is not a higher grade or employment cegory, provided the position is not being filled by an internal candide.
To claim this preference, you MUST:
-Submit a copy of your BBA Separion Notificion indicing eligibility for RPL.
2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the Nional Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of stion (PCS) orders to the installion listed above. MSP is applicable only when applying for NAF positions the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
-Submit sponsor's PCS orders to installion you are applying for; AND
-If you are not indiced as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candides.
To claim Veteran's preference, you MUST:
-Submit a copy of your DD-214 (member 4 copy); AND
-Submit completed SF15 from the Veterans Administrion (VA); AND
-Submit any other supporting documention (disability, official stements, proof of service, etc)
To claim Gold Star Veteran's preference, you MUST:
-Submit completed SF-15 from the Veterans Administrion (VA); AND
-Submit a legible copy of DD-1300; AND
-Submit any other supporting documention (official stements, document of service, court decree, etc).
***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
To begin the process, click on the Apply Online button to cree an account or log in to your existing USA JOBS account.
Applicion process is submitted through your USA JOBS account. Resumes/ Applicions received other than by USA JOBS destroyed and will not be
It is the applicant's responsibility to verify all the informion in their resume and documents; HR will not modify documents submitted by an applicant. All qualificions must be met by the closing de of this announcement and clearly documented in the resume.
Qualificions must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from des, and government agency/department.
Where a first cut-off de is indiced, a selection may be made from the resumes/applicions received as of the specified first cut-off de. Completed applicions (resume, supporting documention, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing de. If more than one resume is received, only the last resume received reviewed.
Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documention or you will not be considered for the position. Failure to submit all the required documention may result in not be considered for the position.
The complete applicion package must be submitted by 11:59 PM (EST) on 08/05/2025 to receive considerion.
To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion.
To preview the Applicion Questionnaire, please click the following link:
It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de.
Additional informion on how to complete the online applicion process and submit your online applicion may be found on the
To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, :
Agency contact informion
Erica Brook
Phone
...
...
Address
NAS Key West
7686 Essex Circle Bldg A711
Key West, FL 33040
US
Next steps
All applicants notified regarding their stus by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing de. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th communicion is performed via email if you do not read your email, provide an inaccure email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communicion th could affect your considerion for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Required Documents
Help
-Resume
-Include name and contact informion for least three (3) professional references in your resume
-OF-306.
-Proof of educion (transcripts/copy of degree/high school diploma), if applicable to position requirements.
-Proof of certificion, if applicable to position requirements.
-If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
-If you are a current federal employee, submit your last three evaluions.
APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your stus is indiced in your USAJOBS account and ALL required documents to claim preference are submitted the time of resume submission.
WHAT ARE PREFERENCES? Preferences are advantages in the candide selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separed employees shall have priority placement in the NAF activity from which they were separed as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separed and it is not a higher grade or employment cegory, provided the position is not being filled by an internal candide.
To claim this preference, you MUST:
-Submit a copy of your BBA Separion Notificion indicing eligibility for RPL.
2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the Nional Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of stion (PCS) orders to the installion listed above. MSP is applicable only when applying for NAF positions the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
-Submit sponsor's PCS orders to installion you are applying for; AND
-If you are not indiced as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candides.
To claim Veteran's preference, you MUST:
-Submit a copy of your DD-214 (member 4 copy); AND
-Submit completed SF15 from the Veterans Administrion (VA); AND
-Submit any other supporting documention (disability, official stements, proof of service, etc)
To claim Gold Star Veteran's preference, you MUST:
-Submit completed SF-15 from the Veterans Administrion (VA); AND
-Submit a legible copy of DD-1300; AND
-Submit any other supporting documention (official stements, document of service, court decree, etc).
***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
To begin the process, click on the Apply Online button to cree an account or log in to your existing USA JOBS account.
Applicion process is submitted through your USA JOBS account. Resumes/ Applicions received other than by USA JOBS destroyed and will not be
It is the applicant's responsibility to verify all the informion in their resume and documents; HR will not modify documents submitted by an applicant. All qualificions must be met by the closing de of this announcement and clearly documented in the resume.
Qualificions must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from des, and government agency/department.
Where a first cut-off de is indiced, a selection may be made from the resumes/applicions received as of the specified first cut-off de. Completed applicions (resume, supporting documention, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing de. If more than one resume is received, only the last resume received reviewed.
Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documention or you will not be considered for the position. Failure to submit all the required documention may result in not be considered for the position.
The complete applicion package must be submitted by 11:59 PM (EST) on 08/05/2025 to receive considerion.
To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion.
To preview the Applicion Questionnaire, please click the following link:
It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de.
Additional informion on how to complete the online applicion process and submit your online applicion may be found on the
To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, :
Expand Hide how to apply
Agency contact informion
Erica Brook
Phone
...
...
Address
NAS Key West
7686 Essex Circle Bldg A711
Key West, FL 33040
US
Next steps
All applicants notified regarding their stus by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing de. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th communicion is performed via email if you do not read your email, provide an inaccure email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communicion th could affect your considerion for this position.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Overview Help Accepting applicions Open & closing des 07/22/2025 to 08/05/2025 Salary $19.55 to - $19.55 per hour Pay scale & grade NF 2 Locion 1 vacancy in the following locion: Naval Air Stion Key West, FL Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 2 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Announcement number KW25-12769666 Control number 841332000
Department of the Navy
Commander, Navy Installions
CNRSE Naval Air Stion Key West N922
Summary
This position is assigned to the Morale, Welfare, and Recreion (MWR) Recreional Lodging Program; Fleet Readiness (N92); Commander, Navy Installions Command; NAS Key West. The incumbent performs front desk and/or reservion functions for the MWR Recreional lodging program. Recreional Lodging operions may include Recreional Vehicle (RV) Parks, Vacion Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.
Summary
This position is assigned to the Morale, Welfare, and Recreion (MWR) Recreional Lodging Program; Fleet Readiness (N92); Commander, Navy Installions Command; NAS Key West. The incumbent performs front desk and/or reservion functions for the MWR Recreional lodging program. Recreional Lodging operions may include Recreional Vehicle (RV) Parks, Vacion Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.
Overview
Help
Accepting applicions
Open & closing des
07/22/2025 to 08/05/2025
Salary
$19.55 to - $19.55 per hour
Pay scale & grade
NF 2
Locion
1 vacancy in the following locion:
Naval Air Stion Key West, FL
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocion expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
2
Job family (Series)
0303 Miscellaneous Clerk And Assistant
Supervisory stus
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determinion process
Suitability/Fitness
Announcement number
KW25-12769666
Control number
841332000
This job is open to
Help
The public
U.S. Citizens, Nionals or those who owe allegiance to the U.S.
Clarificion from the agency
This position is accepting applicants currently loced in the local commuting area (must currently reside within a 50-mile radius of the hiring base). This informion based on the address listed on your resume and USA Jobs.
OR
Eligible active-duty military spouses with proper documents.
Duties
Help
Duties include but are not limited to:
Utilizes the Property Management System (PMS) to access the guest informion, retrieve reservion informion, change or cancel reservions as requested by the guest, or register guests. Verifies registrion informion, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
Provides assistance in handling customer complaints, involving management as necessary.
Receives requests and processes reservions within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternive lodging or RV Parks in the area.
Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservions, and presenting stements to and collecting payments as necessary.
Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts the end of each shift in accordance with established procedures.
Ensures guest security and privacy is maintained all times.
Interacts with guests professionally; answers questions concerning the facility, amenities, and provides informion about local tractions.
Inventories all keys and any other supplies or amenities maintained the front desk. Keeps the front desk and lobby area clean and ne.
Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
Answers phones and transfers calls to approprie individuals.
Logs trouble calls in the PMS and ensures the approprie department is notified. Reloces guest to a different room when required.
Retrieves Lost and Found items and contacts the guest regarding lost or found items.
Requirements
Help
Conditions of employment
Must meet Federal Employment suitability requirements and successful completion of background investigion. Background investigions are conducted using fingerprint identificion and completion of background inquiry forms.
Must successfully pass the E-verify employment verificion check. Any discrepancies must be resolved as a condition of employment.
You must go through a Personal Identity Verificion (PIV) process th requires two forms of identificion from the Form I-9.
May be required to pass pre-employment examinions.
A valid Ste driver's license is required to opere motor vehicles.
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Irregular working hours may be required to include early shift, le shift, evenings, weekends and holidays when the need arises.
As of May 7, 2025, The REAL ID act requires ors to have a REAL ID or passport to access to Government Facilities. This a requirement for employment.
Qualificions
In order to qualify for this position, your resume must provide sufficient experience and/or educion, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being Your resume is the key means we have for evaluing your skills, knowledge, and abilities, as they rele to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from des. Government positions must include pay plan, series, grade, to and from des and address of the agency/organizion.
One year of specialized experience directly reled to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.
Specialized experience must demonstre the following:
Knowledge of daily front desk operions of a hotel or RV Parks.
Knowledge of basic principles, concepts, standards, and regulions reled to hospitality operions.
Knowledge of an automed property management system(s)
Skill in resolving customer complaints.
Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
Skill in basic mh.
Skill in reading.
Ability to handle, control, and account for large amounts of cash.
Ability to handle, address and resolve customer complaints.
Ability to communice effectively both orally and in writing, in English.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment.
As part of the applicion process, you must complete and submit an occupional questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from considerion.
ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.
Please follow all instructions carefully. Errors or omissions may affect your ring and/or appointment eligibility.
PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
You must be a US Citizen.
Males must be registered or exempt from Selective Service.
Selectee must be determined suitable for federal employment.
Selectee may be required to successfully complete a probionary period.
Selectee is required to participe in the direct deposit pay program.
Social Security Card is required.
Sisfactorily complete an employment verificion (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires ors to have a REAL ID or passport to access to Government Facilities. This a requirement for employment.
A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility . Although a Self-Check is not mandory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.
Educion
This position requires an associe's degree if applicant does not possess experience required in assessment (6 months of general experience AND 6 months specialized experience).
Additional informion
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:
Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
Stability of Federal Civilian Service
People with passion for doing work th mters
Quality of Work Life Balance
Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access Nional Agency Check investigion (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Stement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulion, ded 23 March 2006.- Salary is dependent on experience and/or educion.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
This announcement may be used to fill additional vacancies within 90 days of closing de.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal considerion regardless of race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. This agency provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodions should email their request to ... to ensure proper considerion is given. The decision on granting reasonable accommodion on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolered. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
Expand Hide additional informion
Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.
How you evalued
You evalued for this job based on how well you meet the qualificions above.
Your experience is subject to evaluion and verificion against the informion in your resume. The numeric ring you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overste or underste your level of experience and capability. If a determinion is made th you red yourself higher than is supported by your resume, or if your resume lacks sufficient informion, you red accordingly or may be considered ineligible.
All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skill, and ability, reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of knowledge, skills, and abilities used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.
Required documents
Required Documents
Help
-Resume
-Include name and contact informion for least three (3) professional references in your resume
-OF-306.
-Proof of educion (transcripts/copy of degree/high school diploma), if applicable to position requirements.
-Proof of certificion, if applicable to position requirements.
-If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
-If you are a current federal employee, submit your last three evaluions.
APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your stus is indiced in your USAJOBS account and ALL required documents to claim preference are submitted the time of resume submission.
WHAT ARE PREFERENCES? Preferences are advantages in the candide selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separed employees shall have priority placement in the NAF activity from which they were separed as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separed and it is not a higher grade or employment cegory, provided the position is not being filled by an internal candide.
To claim this preference, you MUST:
-Submit a copy of your BBA Separion Notificion indicing eligibility for RPL.
2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the Nional Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of stion (PCS) orders to the installion listed above. MSP is applicable only when applying for NAF positions the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
-Submit sponsor's PCS orders to installion you are applying for; AND
-If you are not indiced as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candides.
To claim Veteran's preference, you MUST:
-Submit a copy of your DD-214 (member 4 copy); AND
-Submit completed SF15 from the Veterans Administrion (VA); AND
-Submit any other supporting documention (disability, official stements, proof of service, etc)
To claim Gold Star Veteran's preference, you MUST:
-Submit completed SF-15 from the Veterans Administrion (VA); AND
-Submit a legible copy of DD-1300; AND
-Submit any other supporting documention (official stements, document of service, court decree, etc).
***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
To begin the process, click on the Apply Online button to cree an account or log in to your existing USA JOBS account.
Applicion process is submitted through your USA JOBS account. Resumes/ Applicions received other than by USA JOBS destroyed and will not be
It is the applicant's responsibility to verify all the informion in their resume and documents; HR will not modify documents submitted by an applicant. All qualificions must be met by the closing de of this announcement and clearly documented in the resume.
Qualificions must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from des, and government agency/department.
Where a first cut-off de is indiced, a selection may be made from the resumes/applicions received as of the specified first cut-off de. Completed applicions (resume, supporting documention, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing de. If more than one resume is received, only the last resume received reviewed.
Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documention or you will not be considered for the position. Failure to submit all the required documention may result in not be considered for the position.
The complete applicion package must be submitted by 11:59 PM (EST) on 08/05/2025 to receive considerion.
To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion.
To preview the Applicion Questionnaire, please click the following link:
It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de.
Additional informion on how to complete the online applicion process and submit your online applicion may be found on the
To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, :
Agency contact informion
Erica Brook
Phone
...
...
Address
NAS Key West
7686 Essex Circle Bldg A711
Key West, FL 33040
US
Next steps
All applicants notified regarding their stus by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing de. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th communicion is performed via email if you do not read your email, provide an inaccure email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communicion th could affect your considerion for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Required Documents
Help
-Resume
-Include name and contact informion for least three (3) professional references in your resume
-OF-306.
-Proof of educion (transcripts/copy of degree/high school diploma), if applicable to position requirements.
-Proof of certificion, if applicable to position requirements.
-If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
-If you are a current federal employee, submit your last three evaluions.
APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your stus is indiced in your USAJOBS account and ALL required documents to claim preference are submitted the time of resume submission.
WHAT ARE PREFERENCES? Preferences are advantages in the candide selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separed employees shall have priority placement in the NAF activity from which they were separed as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separed and it is not a higher grade or employment cegory, provided the position is not being filled by an internal candide.
To claim this preference, you MUST:
-Submit a copy of your BBA Separion Notificion indicing eligibility for RPL.
2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the Nional Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of stion (PCS) orders to the installion listed above. MSP is applicable only when applying for NAF positions the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
-Submit sponsor's PCS orders to installion you are applying for; AND
-If you are not indiced as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candides.
To claim Veteran's preference, you MUST:
-Submit a copy of your DD-214 (member 4 copy); AND
-Submit completed SF15 from the Veterans Administrion (VA); AND
-Submit any other supporting documention (disability, official stements, proof of service, etc)
To claim Gold Star Veteran's preference, you MUST:
-Submit completed SF-15 from the Veterans Administrion (VA); AND
-Submit a legible copy of DD-1300; AND
-Submit any other supporting documention (official stements, document of service, court decree, etc).
***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
To begin the process, click on the Apply Online button to cree an account or log in to your existing USA JOBS account.
Applicion process is submitted through your USA JOBS account. Resumes/ Applicions received other than by USA JOBS destroyed and will not be
It is the applicant's responsibility to verify all the informion in their resume and documents; HR will not modify documents submitted by an applicant. All qualificions must be met by the closing de of this announcement and clearly documented in the resume.
Qualificions must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from des, and government agency/department.
Where a first cut-off de is indiced, a selection may be made from the resumes/applicions received as of the specified first cut-off de. Completed applicions (resume, supporting documention, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing de. If more than one resume is received, only the last resume received reviewed.
Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documention or you will not be considered for the position. Failure to submit all the required documention may result in not be considered for the position.
The complete applicion package must be submitted by 11:59 PM (EST) on 08/05/2025 to receive considerion.
To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion.
To preview the Applicion Questionnaire, please click the following link:
It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de.
Additional informion on how to complete the online applicion process and submit your online applicion may be found on the
To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, :
Expand Hide how to apply
Agency contact informion
Erica Brook
Phone
...
...
Address
NAS Key West
7686 Essex Circle Bldg A711
Key West, FL 33040
US
Next steps
All applicants notified regarding their stus by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing de. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th communicion is performed via email if you do not read your email, provide an inaccure email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communicion th could affect your considerion for this position.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Overview Help Accepting applicions Open & closing des 07/22/2025 to 08/05/2025 Salary $19.55 to - $19.55 per hour Pay scale & grade NF 2 Locion 1 vacancy in the following locion: Naval Air Stion Key West, FL Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 2 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Announcement number KW25-12769666 Control number 841332000
Job ID: 486678322
Originally Posted on: 7/24/2025
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