Guest Services Manager
Guest Services Manager
GRANBY, CO
Job Type
Full-time
Description
Our Guest Services Manager oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members
This position may require flexible scheduling availability.
Requirements
Job Requirements:
Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
Field resort comments, suggestions, and complaints to the General/RV Resort Manager
Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is always available
Review and code invoices and statements for manager approval, along with other reporting as necessary and assigned
Perform general administrative tasks (answering phones, typing, copying, faxing, filing, etc.)
Maintain the petty cash fund and record expenditures in the proper accounts
Complete and maintain resort records, reports, and files in accordance with the Operations Manual
Ensure office supplies and sufficiently stocked and prepare supply orders as needed
Job Qualifications:
Intermediate to advanced computer proficiency, including the ability to use Microsoft Office, email, internet, and provide data entry in a timely manner
Demonstrated leadership abilities Excellent written and verbal communication skills
Ability to multitask, prioritize, problem-solve, and manage time
Readily available and approachable for all guests while providing excellent guest service
2 years of administrative experience is preferred
6 months of previous supervisory experience is preferred
6 months of previous experience using Yardi and/or Vestivo software is preferred
6 months prior RV Resort office experience is preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 75 pounds.
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program: How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
Incentive based bonus program
Free room nights at our properties and employee discounts within your brand
Discounts for friends and family within your brand
Team Member of the Month, Quarter, and Year recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Salary Description
60,000- 70,000 depending on Experience
Guest Services Manager
GRANBY, CO
Job Type
Full-time
Description
Our Guest Services Manager oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members
This position may require flexible scheduling availability.
Requirements
Job Requirements:
Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
Field resort comments, suggestions, and complaints to the General/RV Resort Manager
Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is always available
Review and code invoices and statements for manager approval, along with other reporting as necessary and assigned
Perform general administrative tasks (answering phones, typing, copying, faxing, filing, etc.)
Maintain the petty cash fund and record expenditures in the proper accounts
Complete and maintain resort records, reports, and files in accordance with the Operations Manual
Ensure office supplies and sufficiently stocked and prepare supply orders as needed
Job Qualifications:
Intermediate to advanced computer proficiency, including the ability to use Microsoft Office, email, internet, and provide data entry in a timely manner
Demonstrated leadership abilities Excellent written and verbal communication skills
Ability to multitask, prioritize, problem-solve, and manage time
Readily available and approachable for all guests while providing excellent guest service
2 years of administrative experience is preferred
6 months of previous supervisory experience is preferred
6 months of previous experience using Yardi and/or Vestivo software is preferred
6 months prior RV Resort office experience is preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 75 pounds.
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program: How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
Incentive based bonus program
Free room nights at our properties and employee discounts within your brand
Discounts for friends and family within your brand
Team Member of the Month, Quarter, and Year recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Salary Description
60,000- 70,000 depending on Experience
Job ID: 486692876
Originally Posted on: 7/24/2025
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