Spa Concierge

  • The Oxford Hotel
  • Denver, Colorado
  • Part Time
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Spa Concierge

The Oxford Hotel

1600 17th Street

Denver, CO 80202

Hotel with 80 Rooms

Managed By Sage Hospitality Group

Compensation: Starting at $20.00 per hour, Part-Time

Why us?

Position starting rate: $20 per hour

Job Close Date: August 23, 2025 or until filled

Welcome to the Oxford Club & Spa! We pride ourselves in our unparalleled service to our guests and we strive to hire experts in hospitality. Join our team of hospitality professionals. Work where you belong.

Servicing both Denver locals and The Oxford Hotel's guests for over 27 years, we are downtown Denver's experts in beauty and lifestyle. With a variety of affordable memberships, there is something for everyone at The Oxford Club, Spa & Salon. We provide customized beauty and wellness services, essential for positive and healthy living, to anyone who walks in our doors through the highest standard of professionalism, attention to detail, and superior customer service.

A Rewarding Experience:

Paid sick time

Eligible to participate in the Companys 401(k) program with employer matching

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Job Overview

Responsible for the reception area at the spa, including greeting guests in a professional and courteous manner. Responds to telephone and in-person inquiries regarding appointments, club information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied.

Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest account.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files.

Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion, programs and discounts) to sell products and services.

Maintains a good customer relation by using guest name throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.

Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Must be fluent in oral and written English.

Must have vision ability to read written communication, including computer screens.

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing

Bending/kneeling - repeated bending and kneeling required while filing

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled workstation.

Posted July 28, 2025

17

The Oxford Hotel

WELCOME TO THE OXFORD HOTEL

The Oxford Hotel is Denver's most historic hotel located in the ever-so popular neighborhood of Lower Downtown, LoDo. Opened in 1891, our hotel is the first of downtown Denver hotels. Within walking distance to the finest restaurants, shops, and businesses in LoDo, guests can explore downtown and return to plush couches, welcoming staff and authentic luxury. Uniquely combining elements of the past with today's modern conveniences, The Oxford continues to provide guests with a comfortable and classic experience.

OUR HOTEL

The Oxford Hotel opened its doors in 1891, making it the oldest and most historic of hotels in Denver, Colorado. With guests like Theodore Roosevelt, and the Dalai Lama, downtown Denver's only wood-burning fireplace, and bow-tie wearing bellmen, our hotel has a luxurious charm that will keep you coming back for more.

ACCOMMODATIONS

At The Oxford Hotel, no two guest rooms are alike. Each of our Denver accommodations incorporates historic elements such as antique headboards, rich drapery, claw foot tubs, and more. With flat-screen HD TVs, Bose radios complete with iPod docking stations, and complimentary high-speed Wi-Fi, our historic Denver hotel rooms provide a classically beautiful design with all the necessities of today.

MEETINGS & EVENTS

Our Denver Meeting space offers a premier location, luxurious accommodations, and classically- delicious catering options. With seven unique meeting spaces ranging from a capacity of 10 to 250 people, we can accommodate a wide variety of meeting types.

This classic and elegant event space makes The Oxford Hotel the perfect location for Denver wedding receptions. Ensure attention to the smallest detail with our in-house wedding experts. With over 10,000 square feet of total event space, and 1,000 square feet of pre-function space, we effortlessly accommodate parties up to 170.
Job ID: 486703548
Originally Posted on: 7/24/2025

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