Reservation Agent

Summary: Under the direct supervision of the Reservation Manager, this position takes reservations via telephone, fax, mail, internet or change forms for Unicoi State Park and Lodge.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Answers all incoming calls promptly in an attentive, courteous and efficient manner using good listening and communication skills to secure necessary information
• Maintains accurate files and reports
• Enters reservations into the computer error free and according to standard operating procedure
• Processes rooming lists without errors
• Completes all changes for groups, and prepare a new rooming list after each change
• Checks wait-list reservations daily
• Uses good selling technique to up-sell special target dates when appropriate
• Adheres to rate control procedures based on availability and forecast occupancy as set by Revenue Manager
• Maintains knowledge of suite and cabin booking process
• Promotes an effective alternate booking service with sister hotels by actively referring other area hotels whenever we are unable to accommodate a reservation request
• Assists with call around to find out rates and availability
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Possess complete resort product knowledge