Hotel Front Desk Agent

Hilton Clearwater Beach Resort & Spa is looking for a Front Desk Agent to join our team. BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs REPORTS TO: Director of Front Office Operations ESSENTIAL FUNCTIONS:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.

NON-ESSENTIAL FUNCTIONS:

• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservation.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills: Education: High School education or equivalent experience. Experience: Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations. Skills and Abilities:

• Requires a working knowledge of the Front Desk aspect of Hiltons services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.
• Requires knowledge of and ability to operate computer equipment and the reservations system.
• Ability to read and speak English. Second language is preferred.

Hours Required: 8-hour shift; Scheduled days and times may vary based on need. *Great Hilton Team Member Travel Program *Free onsite parking for employees *Discounted lunch in our employee cafeteria *Uniforms provided We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. E.O.E. Hilton Clearwater Beach Resort & Spa is owned and operated by Crestview Management, LLC.