Hotel Manager

Job Description Summary

Hotel Manager will work closely with the General Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. Will oversee Rooms and Food & Beverage.

Job Description

• Directly supervises all Rooms Division departments and Food and Beverage Director.
• Responsible for the entire hotel in the absence of the General Manager.
• Actively participates in the Commercial Revenue Meeting.
• Oversees supervision and development of all managers in the rooms and food and beverage divisions.
• Oversees preparation of weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjusts schedules throughout the week to meet business demand. Conducts weekly labor meeting.
• Conducts regular meetings with managers to review all information pertinent to the business.
• Anticipates guests needs. Responds promptly and acknowledges all guests, however busy and whatever time of day. Resolves all guest complaints in a polite and professional manner.
• Reviews all out-of-order and out-of-service rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
• Works with Director of Food and Beverage on all aspects of F&B. Monitors closely food cost, beverage cost, payroll and other expenses. Establishes prices and menus for each F&B outlet and banquets, based on profitability and local competition.
• Identifies training needs, develops formal training plans and implements training sessions for managers as needed. Must be actively involved in ongoing technical service training on a daily basis.
• Assumes overall responsibility for maintaining standards to ensure facilities and equipment are clean, in good repair and well maintained.
• Ensures staff is using all Sonesta Service Standards.
• Assists staff with their job functions to ensure optimum service to guest.
• Conducts such functions as interviewing, orientation, hiring, performance appraisal, coaching, counseling, training and suspending if necessary, to ensure appropriate staffing and productivity. Consults with other Division and Department Heads, Human Resources Director and General Manager as appropriate.
• Controls and analyses, on an on-going basis, Rooms Division and Food and Beverage costs to ensure performance against budget.
• Participates in the preparation of the hotels Strategic Plan, Marketing Plan and Goals Program. Prepares the Rooms Division and Food and Beverage budgets.
• Adheres to hotel requirements for guest accidents or injuries and in emergency situations.
• Ensures that all V.I.P.'s are provided appropriate service.
• Devises strategies to achieve target Employee Engagement Scores and Guest Service Scores.
• Oversees safety committee.
• Involved in owner relations.
• Provides commentary on operations financial results as required
• Responsible for driving all rooms related ancillary revenue streams (i.e. Upsells, ER).
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

• A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Appropriate professional appearance and demeanor
• Ability to satisfactorily operate PC computers; familiarity with Microsoft Office (emphasis on Excel), OPERA, Delphi, and/or other hotel systems as required.
• Ability to effectively present information in one-on-one and small group situations to employees of the organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations
• Ability to multi-task in a fast-paced environment

Education and/or Experience

Minimum some college or business school courses credits in accounting. College degree is preferred. Strong organizational skills and business clerical experience is required. 5 years experience in all aspects of Rooms Division and 3-5 years experience in Food and Beverage.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.