Customer Service Specialist (Universal Banker)- Portland, OR

Customer Service Specialist (Universal Banker)- Portland, OR The Commerce Bank Portland, OR Job Details $27 - $33 an hour 13 hours ago Benefits Profit sharing Paid training Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance 401(k) matching Qualifications Microsoft Word Microsoft Excel Customer service Research Mid-level High school diploma or GED Organizational skills 4 years Banking Full Job Description At the Commerce Bank of Oregon , we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships. We are looking for a Customer Service Specialist (Universal Banker) to provide top notch customer service to our clients and customers at our Portland, OR branch . If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you! Essential Functions: Responsible for identifying and addressing clients' business needs by providing a variety of services to clients which may include opening accounts, accepting, and processing banking request, performing address changes, issuing, and activating banking cards, etc. Answers questions, receives, researches, and resolves clients' problems either through direct personal action or by referring clients to an alternative bank resource. Serves as a liaison between other areas of the bank to ensure customer issues are resolved. Performs other tasks or special projects as assigned. Qualifications: Requires a High School degree or equivalent and 4+ years of banking/finance, bank operations or other directly related customer service experience. A combination of education and experience may meet the requirements. Working knowledge of banking products, services, operational procedures, and processes. Strong customer service and communications skills, both verbal and written. Ability to resolve problems and multi-task. Strong research and organizational skills. Working knowledge of Microsoft products, including Word and Excel. Can manage multiple deadlines/moving parts Proactive team player Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits, including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products This position is eligible to earn a base salary in the range of $27 - $33 hourly depending on job-related factors such as level of experience.