Receptionist II

GLAUKOS - RECEPTIONIST (Aliso Viejo, CA)

How will you make an impact?

We are seeking a skilled and experienced Receptionist to join our organization. As a Receptionist II, you will play a key role in managing front desk operations and providing exceptional customer service to clients, visitors, and staff. The ideal candidate should have a proven track record in receptionist roles, excellent communication skills, and the ability to handle a wide range of administrative tasks.

What will you do?

Front Desk Management

• Serve as the first point of contact for all visitors, clients, and staff.
• Answer and direct incoming calls in a professional and courteous manner.
• Manage the reception area, ensuring a welcoming and organized environment.

Visitor Coordination

• Greet and assist visitors, providing information and directions as needed.
• Coordinate visitor access and maintain visitor logs for security purposes.
• Handle inquiries and requests from the public with professionalism and tact.

Administrative Support

• Provide administrative support to various departments as needed.
• Assist with data entry, document preparation, and other clerical tasks.
• Manage and distribute incoming and outgoing mail and packages.

Appointment Scheduling

• Schedule and coordinate appointments for executives and staff.
• Maintain and update appointment calendars, ensuring accuracy and efficiency.
• Send appointment reminders and handle changes or cancellations.

Communication Handling

• Manage and prioritize emails, faxes, and other forms of communication.
• Relay messages promptly and accurately to the appropriate parties.
• Maintain confidentiality of sensitive information.

Office Equipment and Supplies

• Monitor and maintain office equipment, such as printers and copiers.
• Coordinate office supply orders and keep inventory levels sufficient.
• Report any equipment malfunctions and arrange for repairs.

Visitor Experience Enhancement

• Continuously seek ways to enhance the visitor experience.
• Implement improvements to the reception area and related processes.
• Gather feedback from visitors and staff for service improvement

Other duties as assigned.

How will you get here?

• High School or GED equivalent required, college preferred.
• Requires 2-4 years of related experience or an AA with 1 year of experience or a bachelor's degree with 0 years of experience.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to handle a high volume of tasks with attention to detail.
• Customer service-oriented with a positive attitude.
• Familiarity with office equipment and basic troubleshooting.
• Ability to adapt to a dynamic and fast-paced work environment.
• Strong problem-solving skills.
• Flexibility to handle occasional after-hours responsibilities.

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