Slot Technician 1 - FT

Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• General maintenance, troubleshooting and repair of Slot Machinesand SMS equipment

• Respond to any machine malfunctions on the casino floorin a timely manner

• Communicate with Tech level II or higher any machine malfunctions they are unable to fix

• Effectively communicate with the slot operations team and fellow technicians

• Assist customers with questions and complaints regarding slot machines. Provide answers, explanations and rectify problems as appropriate

• Provide a high level of customer service to guests and team members

• Understand and adhere to departmental and company SOPs

• Complete required training and development objectives within assigned time frame

• Projects a positive attitude and image at all times

• Collaborate and work within a team-driven environment

• Accurately prioritize, organize and complete multiple tasks

• Complete required paperwork in a timely manner

• Meet attendance guidelines of the job and adhere to regulatory, department and company policies

• Keep work areas clean and free of safety hazards, debris and litter

• All other duties and/or responsibilities as assigned

• Must be at least 21 years of age

• High School Diploma or GED Equivalent is required; Technical or Associates Degree preferred

• Minimum 6 months customer facing experience

• PC proficiency

• Technical background preferred

• Prior experience within slots/VLT department is a plus

• Network troubleshooting experience is a plus

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer