Customer Service Representative

WHO WE ARE

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service , relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community.

WHO YOU ARE

You are genuine and authentic in your interactions both with your customers and co-workers. You thrive in a team environment, take your responsibilities seriously, and always consider the customer in your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all. You care about your community and the environment. Pursuing knowledge in order to add value and grow is your idea of fun. Oh, and you love food!

WHAT WE OFFER (IN ADDITION TO BEING A FUN PLACE TO WORK)

We have a highly competitive benefits package ($5-$19 weekly medical premiums), vacation/sick time, paid holidays, premium pay rates, an Employee Assistance Program, a discount on virtually everything in our markets, 401(k) plans, profit-sharing and a pension, scholarship program and an employee referral bonus program. Whoa! Thats a lot of great stuff!

THE SMALL PRINT WE WANT YOU TO BE AWARE OF

T&C is proud to be an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, color, national origin, religion, caste, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite women, people of color, LGBTQ individuals, members of ethnic minorities, foreign-born residents, and veterans to apply. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

If your experience looks a little different from what weve identified and you think you can thrive in this role, wed love to learn more about you. Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

• Reports to the IT Manager
• Responds to guests via phone, video conference, and email inquiries in support of:
• Online ordering (Market & Field House)
  • Cyber Monday
  • Holiday Pre-Orders
  • Loyalty
• Coordinates and inputs vendor order deadlines including holiday schedule into order system
• Assists markets on Known Loss, Transfers, Orders, Inventory Systems and Receiving
• Provides training in support of the above systems
• Develops and coordinates training and video support for guest-facing initiatives in partnership with the Training & Development department
• Provides Receiving support for DSD, Warehouses, Depot, and DEX
• Collaborates with company employees / system users and other IT staff to ensure that key existing systems are being effectively used and have appropriate development / enhancement cycles
• Consistently monitors system reports to ensure the Markets adhere to the guidelines set forth in the systems operations manuals
• Ensures Town & Country central data systems are updated and accurate with inventory data entered at the markets
• Maintains user access management systems to approve all additions and deletions to user accounts
• Operates within the Companys Core Values, Company Brand and Business Principles
• Maintains department in a neat, clean, and orderly manner
• Provides excellent guest service
• Stays current with all training including online training and professional development opportunities
• Supports and follows all company and department policies
• Demonstrates attitude of service to co-workers and guests
• Stays current on industry trends, standards and changes

• Must exhibit strong organizational skills and be accurate and detail oriented
• Must be well-versed in and connected to the Company Core Values and Brand
• Ability to solve difficult problems with a hands-on approach
• Excellent verbal and written communication skills (including spelling and grammar)
• Must possess advanced computer skills and understanding including ticketing systems and asset management tools (Dropbox, Adobe, others)
• Proven ability to create a volume of high-quality work in a deadline-driven environment
• Must be able to adapt to and manage shifting & competing priorities with constant interruptions
• Must be able to deal with stress
• Must be self-directed and able to take direction with a proven ability to work collaboratively in a team environment
• Ability to build and maintain relationships and trust with a diverse group of staff, guests and vendors
• Must have a guest-first attitude with a genuine desire to help others
• Ability to sit and use hands for prolonged periods of time
• Commitment to personal and professional development
• Displays excellent work ethic
• Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
• Ability to lift and carry 50 lbs.
• Possesses full body mobility (bending, stooping, twisting, and reaching) and excellent manual dexterity
• Exemplifies health department standards
• Ability to work in a constant state of alertness and safe manner