Cage Cashier (Horseshoe Bossier) Full Time (Grave)

  • Caesars Entertainment
  • Bossier City, Louisiana
  • Full Time

JOB SUMMARY:

The Cage/CR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. This position also requires the responsibility for greeting and activating players Caesars Rewards card and working the promotion area during entry activation.

  • Adhere to and practice customer service standards.
  • Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated cage functions.
  • Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information. Handles pit fill/credits with ease, and cooperates with team members within the department, as well as with other departments.
  • Must be able to explain and communicate current casino programs and promotions to players.
MUST BE ABLE TO EXECUTE ALL FUNCTIONS TO INCLUDE BUT NOT LIMITED TO:
  • Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
  • AF/Discounts
  • Title 31 and all other AML regulations
  • R/S ticket redemptions
  • Answer telephones
  • Travelers checks
  • Wire transfers
  • Casino Credit Applications
  • Self-Redemption units
  • Chip redemptions
  • Check Cashing and Credit Card Cash Advance
  • Coupon redemption
  • Fast Cash redemption
  • Numerous bank accountabilities
  • Foreign currency
  • Foreign chips
  • Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
  • Understands, values, and supports Total Rewards program and special events, promotions, and player programs.
  • Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
  • Issues comp. in accordance with department comp and guidelines.
ESSENTIAL JOB FUNCTIONS:
  • Ensure excellent guest service and demonstrate a sense of urgency while performing duties
  • Always present oneself as a credit to the department Serves as Caesars Rewards and customer service role model for other employees.
  • Adheres to the company service standards
  • Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
  • Protect company assets.
  • Provide assistance to other departments.
  • Must be able to read, write, speak and understand English.
  • Ability to adapt quickly to rapidly changing business levels and values the differences of others.
  • Attend department meetings and information sessions.
  • Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at CET every time.
  • Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
  • Promotes and executes customer promotions flawlessly.
  • Creates and maintains customer accounts
  • Ensures data is accurate and maintains integrity of data.
  • Collaborates with work-group and all support departments to ensure player satisfaction.
  • Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
  • Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.

QUALIFICATIONS:

  • High School diploma or GED equivalent with computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minute
  • Organizational abilities necessary for completion of tasks in timely manner.
  • Excellent customer service skills essential in dealing with personnel and customer base.
  • Cash Handling Experience
  • Ability to maintain composure and excellent guest relations under all circumstances
  • Strong interpersonal and teamwork skills
  • Emphasis on well-groomed appearance to ensure and promote positive image.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

  • Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.
  • Must be able to stand and walk for long periods.
  • Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
  • Must be able to respond calmly and handle many customer demands in a fast paced environment.
  • Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
  • Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts on the casino floor.
  • Responds to visual and aural cues.
  • Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder.
  • Must be able to tolerate areas containing second hand smoke.

CAESARS ENTERTAINMENT RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHEN NECESSARY.

Job ID: 486987093
Originally Posted on: 7/26/2025

Want to find more Hospitality Service opportunities?

Check out the 243,466 verified Hospitality Service jobs on iHireHospitalityServices