5 years
Job DetailsESSENTIAL JOB RESPONSIBILITIES
- Running the daily operations of the restaurant
- Supervise line level staff, establishing positive working relationships
- Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees
- Monitor employee and guest's activities to ensure liquor regulations are obeyed
- Establish standards for personnel performance and guests service
- Maintain front-of-house staff schedule and assign duties
- Partner with the kitchen staff to ensure proper food presentation and timely preparation
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
- Maintain and keep record of food and equipment inventories
- Keep records required by government agencies regarding sanitation or food subsidies
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Follow all company policies, procedures, and guidelines
- Operate ethically to protect the assets and image of the company
- Performs other duties and responsibilities as per business need
KNOWLEDGE, EXPERIENCE AND SKILLS
- A minimum of three to five years experience in a fine dining, high volume setting
- Strong experience in upholding guest service standards
- Organization and multi-tasking skills with attention to detail
- POS and computer literate with the ability to learn and adapt to using all programs
- Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience
- Professional demeanor, polished appearance with the ability to exceed guest's expectations
- Ability to work in an ever-changing environment
- Ability to work both independently and in a team environment
- Strong work ethic and customer-focused approach
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Must be passionate, entrepreneurial, and dedicated to success
PHYSICAL REQUIREMENTS
- Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Must be able to lift and carry up to 50 lbs; Ability to stand for prolong periods of time and climb steps regularly.
- Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Compensation: Salary ($80,000.00 - $100,000.00)
Benefits & Perks: Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts
Required SkillsLeadership Skills
Conflict Resolution skills
Time Management Skills
Attention to Detail
Customer Service Orientation
Team Collaboration
Adaptability
Emotional Intelligence
Cultural Competence
Problem Solving Skills
Inventory Management Skills
Communication Skills
Flexibility
Entrepreneurial Mindset
Physical Stamina
Leadership
Customer Service
Inventory Management
Problem Solving
Communication
Scheduling
Restaurant Management
Team Management
Financial Management
Training and Development
Training
Management
Organizational Skills
Conflict Resolution
Time Management
Wine Service
Team Development
Team Leadership
POS Systems
Operations Management
Budgeting
Food Safety Knowledge
Team Building
Staff Management of up to 20
High Volume Service
Teamwork
Staff Management of up to 75
Interpersonal Skills
300+ Covers Per Night
Can Lift Up to 50 Lbs
Payroll Management
Positive Attitude
Staff Management
Service Standards
Guest Relations
Wine Knowledge
Food and Wine Knowledge
Guest Service
Toast POS
Professionalism
Service Procedures
Quality Control
Fine Dining Service
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