Hotel Housekeeping Dispatcher

Job Purpose:

Supports Housekeeping department by coordinating and monitoring staff and hotel room availability

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time).

• Coordinates and monitors hotel room availability by verifying room status with hotel housekeeping team, updating status in the database, notifying management team of any discrepancies, and collaborating with the hotel front desk and hotel housekeeping to resolve room status discrepancies.
• Provides superior guest service by answering guest request calls and tickets quickly and ensuring any problems or issues in the hotel rooms are reported to the correct department and resolved in a timely manner
• Provides clerical support by creating room status reports, tracking department attendance, providing reports to the Hotel Executive Housekeeper, and performing other administrative duties as needed.

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• 6 months of hotel status board operator or equivalent experience

Desirable:

• Experience with HotSOS and/or Infor HMS system

Skills and Knowledge:

Essential:

• Ability to communicate and interact effectively with guests and team members
• Working knowledge of Microsoft Excel, Word, Outlook
• Ability to communicate effectively in the English language
• Ability to prioritize and perform multiple tasks and assignments
• Ability to enter data in the computer database
• Ability to document and complete office forms
• Ability to maintain filing systems
• Ability to perform simple mathematical calculations
• Ability to create reports in spreadsheet applications
• Ability to appear for work on time
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to maintain confidentiality

Desirable:

• Proficiency in Microsoft Excel, Word, Outlook
• Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None