Concierge - Richfield (JCT)

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visit friendship.us for more information.

Friendship is looking for a Concierge to join our Richfield team at the Joseph C. Thomas Center, located in Salem, VA. The Concierge is responsible for greeting and directing all visitors and callers of the facility. They ensure that all persons entering the facility (staff, vendors, guests, and residents) are following the correct procedures for building and resident safety.

Status/Shifts Available

• Part-Time: 9:00 am - 5:00 pm, Saturday and Sunday

Roles & Responsibilities:

• Support daily customer service operations and activities; greet all incoming persons, direct all visitors and vendors to appropriate areas.
• Maintain a daily log of events.
• Follow procedures and protocols in the event of an emergency
• Full and complete knowledge of Fire Drill, Bomb Threat, Hostage Plan, Workplace Violence, and Severe Weather policies and procedures.
• Answer all incoming calls courteously and in a timely fashion; ensures all calls are directed correctly.
• Performs basic administrative functions.

Qualifications:

• 6 months Customer Service experience preferred
• Must possess basic computer skills and be familiar with basic office equipment
• Must possess excellent phone/communication skills
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Benefits for Part Time Positions:

• 401(k) retirement plan along with employer match
• Employee Assistance Program
• Education Assistance

Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.