Front Desk Agent
Auberge du Soleil
Company Description
Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Chateaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.
Job Description
Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.
Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
Hourly rate between $21-$23.
Qualifications
One year experience at a hotel
Able to work a flexible schedule, including weekends and holidays, according to department needs
Previous experience at a luxury hospitality property desired
Superior professional appearance and manner, good character to work on a fast-paced team
Great communication skills
Confidence and ability to perform under pressure
Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds
Auberge du Soleil
Company Description
Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Chateaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.
Job Description
Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.
Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
Hourly rate between $21-$23.
Qualifications
One year experience at a hotel
Able to work a flexible schedule, including weekends and holidays, according to department needs
Previous experience at a luxury hospitality property desired
Superior professional appearance and manner, good character to work on a fast-paced team
Great communication skills
Confidence and ability to perform under pressure
Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds
Job ID: 487124709
Originally Posted on: 7/28/2025
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