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Concierge - Hotel VIP Services
Wind Creek Bethlehem
77 Wind Creek Blvd
Bethlehem, PA 18015
Hotel Casino with 550 Rooms
Managed By Wind Creek Hospitality
Full-Time
Description
The primary responsibility of a Concierge is to provide unmatched AAA 4 Diamond customer service during the check-in and check-out process, registering guests, rending bills, and receiving cash and credit payments. The Concierge is also responsible for assisting high-end casino patrons with questions, directions, miscellaneous concierge information, and resolving guest disputes in a professional and courteous manner while maintaining service standards in order to enhance the overall guest experience. All duties are to be performed in accordance with departmental, Wind Creek Bethlehem and PGCB policies, practices, and procedures.
Position Responsibilities
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Maintain positive internal guest relations at all times to ensure successful inter-departmental relationships.
Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards.
Maintain constant awareness of the rack and room blocking situations.
Acknowledge guests immediately upon entering the VIP Lounge.
Thorough knowledge of all accommodations in the hotel, including all property amenities and information.
Ability to initiate and hold professional and friendly conversations with guests.
Maintain the confidentiality of guest information and pertinent hotel data.
Obtain an assigned bank and ensure the accuracy of contracted monies.
Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
Ensures divisional/departmental compliance with Wind Creeks customer service standards.
Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
Ensures compliance with Pennsylvania Gaming Control Board internal controls.
Read and understand Wind Creek's Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
Provide superior customer service to all internal and external customers in compliance with Wind Creek's customer service standards.
Adhere to and complies with both departmental and overall property policies and procedures.
Consistent and regular attendance is an essential function of this job.
Perform any other related duties as assigned.
Minimum Employment Requirements
18 years of age, proof of authorization/eligibility to work in the United States.
High School diploma or equivalent.
Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
Maintain consistent adherence to the Wind Creek Customer Service Standards.
Must be able to work varied shifts, including weekends and holidays.
Specific Position Requirements
Previous experience in a 4 or 5 Diamond hotel/resort preferred.
One year continuous face to face guest service experience, preferably in a high-end customer service engagement.
Possess the ability to reflect a professional image.
Previous experience with LMS and PC software programs (MS Word, Excel), basic typing skills, excellent guest service skills are strongly preferred.
Strong technical/reservation systems experience preferred.
Bi-lingual in a second language other than English is preferred.
Knowledge of the property, the VIP aspects of the casino department, the local area attractions, local restaurants/bars, is preferred.
Six months previous cash handling experience required, preferable in a high-end hotel/casino environment.
Ability to work without direct supervision.
Possess the ability to reflect a professional image.
Must be able to address stressful situations with guests with dignity and the utmost tact and politeness.
Ability to provide information to all guest inquiries and coordinate all guest requests by creating meaningful itineraries for special arrangements or services in an efficient, professional, and warm manner.
Work in a fast-paced, busy, and somewhat stressful environment.
Must be able to maintain a positive/upbeat personality at all times in order to assist guests with questions, directions, check-in/check-out, and other information regarding the hotel/casino to help create an exceptional guest experience.
Must be able to stay calm and maintain a positive image when dealing with highly stressful situations involving guest disputes and check-in/check-out procedures.
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
Work indoors and outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, variations in weather.
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Must be able to frequently move freely about the office and the property, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine etc.
Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
Must be able to lift a minimum of 50 pounds, able to push and/or pull 200 pounds unassisted.
Must be able to qualify for and obtain a Pennsylvania Gaming Control Board License.
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES.
Posted July 28, 2025
22
Wind Creek Bethlehem
Wind Creek Bethlehem is situated on the site of the historic Bethlehem Steel plant and is located approximately 60 minutes from Philadelphia and the northern New Jersey suburbs and 90 minutes from New York City.
Our hotel features a 254 rooms and 28 suites and 12,000+ square-feet of meeting space. Our Casino features over 3,000 state-of the-art slot machines ranging in denomination from 1 to $100, with many unique game themes and Jackpot progressive machines, as well as exciting multi-line, multi-coin, interactive bonus screen games.
Our 150 table games include Blackjack, Caribbean Stud Poker, Craps, Criss Cross Poker, Free Bet Blackjack, Let It Ride, Mini/Midi Baccarat, Pai Gow Tiles, Roulette, Three Card Progressive Poker, and a 30-table Poker Room, with limit and no-limit Texas Hold 'Em; Stud; and Omaha in a smoke-free environment, with state-of-the-art technology, including 12 plasma televisions.
We also offer Live dealer Stadium Gaming where players can participate in low- limit play, live dealer baccarat, and roulette without a table of other players.
Our Food & Beverage venues include two signature restaurants - Chop House at Wind Creek and Urban Table, as well as the Steelworks Buffet and Grill, Chopstick, The Market Gourmet Express, the Coil bar, Molten lounge, which features live entertainment seven nights a week, and Lehigh Valley's hottest nightclub - Vision Bar.
We also feature the Steel Magnolia Spa & Salon and a family entertainment and childcare facility: Kids Quest and Cyber Quest. Our Event Center includes over 14,000 square-feet of flexible multipurpose and trade show space, accommodates meetings, conventions, and a variety of entertainment events.
As part of the Wind Creek Hospitality Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits
Blue Cross Blue Shield medical plan
Dental plan
VSP vision plan
401(k) savings plan
Life and disability insurance
Paid time off
Employee dining rooms
Career training and planning
Quarterly incentive bonuses
Employee fitness centers with on-staff trainers
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Concierge - Hotel VIP Services
Wind Creek Bethlehem
77 Wind Creek Blvd
Bethlehem, PA 18015
Hotel Casino with 550 Rooms
Managed By Wind Creek Hospitality
Full-Time
Description
The primary responsibility of a Concierge is to provide unmatched AAA 4 Diamond customer service during the check-in and check-out process, registering guests, rending bills, and receiving cash and credit payments. The Concierge is also responsible for assisting high-end casino patrons with questions, directions, miscellaneous concierge information, and resolving guest disputes in a professional and courteous manner while maintaining service standards in order to enhance the overall guest experience. All duties are to be performed in accordance with departmental, Wind Creek Bethlehem and PGCB policies, practices, and procedures.
Position Responsibilities
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Maintain positive internal guest relations at all times to ensure successful inter-departmental relationships.
Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards.
Maintain constant awareness of the rack and room blocking situations.
Acknowledge guests immediately upon entering the VIP Lounge.
Thorough knowledge of all accommodations in the hotel, including all property amenities and information.
Ability to initiate and hold professional and friendly conversations with guests.
Maintain the confidentiality of guest information and pertinent hotel data.
Obtain an assigned bank and ensure the accuracy of contracted monies.
Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
Ensures divisional/departmental compliance with Wind Creeks customer service standards.
Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
Ensures compliance with Pennsylvania Gaming Control Board internal controls.
Read and understand Wind Creek's Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
Provide superior customer service to all internal and external customers in compliance with Wind Creek's customer service standards.
Adhere to and complies with both departmental and overall property policies and procedures.
Consistent and regular attendance is an essential function of this job.
Perform any other related duties as assigned.
Minimum Employment Requirements
18 years of age, proof of authorization/eligibility to work in the United States.
High School diploma or equivalent.
Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
Maintain consistent adherence to the Wind Creek Customer Service Standards.
Must be able to work varied shifts, including weekends and holidays.
Specific Position Requirements
Previous experience in a 4 or 5 Diamond hotel/resort preferred.
One year continuous face to face guest service experience, preferably in a high-end customer service engagement.
Possess the ability to reflect a professional image.
Previous experience with LMS and PC software programs (MS Word, Excel), basic typing skills, excellent guest service skills are strongly preferred.
Strong technical/reservation systems experience preferred.
Bi-lingual in a second language other than English is preferred.
Knowledge of the property, the VIP aspects of the casino department, the local area attractions, local restaurants/bars, is preferred.
Six months previous cash handling experience required, preferable in a high-end hotel/casino environment.
Ability to work without direct supervision.
Possess the ability to reflect a professional image.
Must be able to address stressful situations with guests with dignity and the utmost tact and politeness.
Ability to provide information to all guest inquiries and coordinate all guest requests by creating meaningful itineraries for special arrangements or services in an efficient, professional, and warm manner.
Work in a fast-paced, busy, and somewhat stressful environment.
Must be able to maintain a positive/upbeat personality at all times in order to assist guests with questions, directions, check-in/check-out, and other information regarding the hotel/casino to help create an exceptional guest experience.
Must be able to stay calm and maintain a positive image when dealing with highly stressful situations involving guest disputes and check-in/check-out procedures.
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
Work indoors and outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, variations in weather.
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Must be able to frequently move freely about the office and the property, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine etc.
Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
Must be able to lift a minimum of 50 pounds, able to push and/or pull 200 pounds unassisted.
Must be able to qualify for and obtain a Pennsylvania Gaming Control Board License.
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES.
Posted July 28, 2025
22
Wind Creek Bethlehem
Wind Creek Bethlehem is situated on the site of the historic Bethlehem Steel plant and is located approximately 60 minutes from Philadelphia and the northern New Jersey suburbs and 90 minutes from New York City.
Our hotel features a 254 rooms and 28 suites and 12,000+ square-feet of meeting space. Our Casino features over 3,000 state-of the-art slot machines ranging in denomination from 1 to $100, with many unique game themes and Jackpot progressive machines, as well as exciting multi-line, multi-coin, interactive bonus screen games.
Our 150 table games include Blackjack, Caribbean Stud Poker, Craps, Criss Cross Poker, Free Bet Blackjack, Let It Ride, Mini/Midi Baccarat, Pai Gow Tiles, Roulette, Three Card Progressive Poker, and a 30-table Poker Room, with limit and no-limit Texas Hold 'Em; Stud; and Omaha in a smoke-free environment, with state-of-the-art technology, including 12 plasma televisions.
We also offer Live dealer Stadium Gaming where players can participate in low- limit play, live dealer baccarat, and roulette without a table of other players.
Our Food & Beverage venues include two signature restaurants - Chop House at Wind Creek and Urban Table, as well as the Steelworks Buffet and Grill, Chopstick, The Market Gourmet Express, the Coil bar, Molten lounge, which features live entertainment seven nights a week, and Lehigh Valley's hottest nightclub - Vision Bar.
We also feature the Steel Magnolia Spa & Salon and a family entertainment and childcare facility: Kids Quest and Cyber Quest. Our Event Center includes over 14,000 square-feet of flexible multipurpose and trade show space, accommodates meetings, conventions, and a variety of entertainment events.
As part of the Wind Creek Hospitality Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits
Blue Cross Blue Shield medical plan
Dental plan
VSP vision plan
401(k) savings plan
Life and disability insurance
Paid time off
Employee dining rooms
Career training and planning
Quarterly incentive bonuses
Employee fitness centers with on-staff trainers
Job ID: 487133971
Originally Posted on: 7/28/2025
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