Concierge Lounge Ambassador

Sage Hospitality Resources, LLP
Pittsburgh, Pennsylvania
Full Time

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Why us?

When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, is that place. Together we create a friendly, supportive culture that is focused on your growth and your experience. Let us show you how it's done.

Join forces with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. It is an exciting time for the hotel as we are about to undergo a significant refresh. Would you like to be part of that journey? If so, this is where you belong!

At Sage we create a culture of belonging. Our team members serve with creativity and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Come join our team.

Job Overview

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Responsibilities

If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
Offer services of ticket agencies, limousine service and tour guide organizations to guests.
Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

Requires knowledge of hotel policies, procedures and services.
Ability to communicate in English. Second language is desirable.
Ability to achieve positive guest relations and maximize guest satisfaction.
Excellent hearing required to communicate in person and on telephone frequently.
Moderate vision required to set-up food display.
Understand recreational information.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
Pushing/pulling small cart.
Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.
Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

Benefits

The Perks: Fully Loaded